ServiceNow System Administrator

Shashwath Solution; Pune District; Remote; INR 1,400,000 - 2,200,000; Full time

Job summary

Shashwath Solution is seeking a highly skilled ServiceNow System Administrator to join our team in India. The ideal candidate will manage and administer the ServiceNow platform, focusing on ITSM modules, incident management, change requests, and service catalog lifecycle.

The role requires expertise in ServiceNow scripting, strong problem-solving abilities, and excellent communication skills to collaborate with cross-functional teams. Remote options across multiple Indian cities are available.

Qualifications

• 5+ years of experience in ServiceNow administration
• Strong understanding of ITIL processes
• Expertise in ServiceNow ITSM modules (Incident, Problem, Change, Service Request)
• Experience with ServiceNow scripting (JavaScript, Script Includes)
• Ability to troubleshoot and resolve technical issues
• Strong problem-solving and analytical skills
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team

Responsibilities

• Platform Administration: Manage user access and permissions; Configure and customize ServiceNow ITSM modules; Implement and maintain workflows, business rules, and UI policies; Troubleshoot and resolve system issues; Monitor system performance and optimize as needed

Skills

ServiceNow administration

ITIL processes

ServiceNow ITSM modules

JavaScript scripting

Troubleshooting

Analytical skills

Communication skills

Teamwork

Job description

We are seeking a highly skilled ServiceNow System Administrator to join our team. The ideal candidate will have a strong understanding of ServiceNow ITSM modules and be able to effectively manage and administer the platform.

Key Responsibilities:

Platform Administration:

• Manage user access and permissions
• Configure and customize ServiceNow ITSM modules (Incident, Problem, Change, Service Request, etc.)
• Implement and maintain workflows, business rules, and UI policies
• Troubleshoot and resolve system issues
• Monitor system performance and optimize as needed

Service Catalog Management:

• Create, maintain, and publish service catalog items
• Configure approval workflows and notifications
• Manage service offerings and their lifecycle

Reporting and Analytics:

• Design, develop, and maintain reports and dashboards
• Analyze data to identify trends and insights
• Generate ad-hoc reports as needed

Integration:

• Integrate ServiceNow with other systems and applications (e.g., Active Directory, email, etc.)
• Configure inbound and outbound integrations

Upgrade and Patch Management:

• Plan and execute ServiceNow upgrades and patch installations
• Test and validate upgrades to ensure system stability

Best Practices:

• Adhere to ServiceNow best practices and standards
• Stay up-to-date with the latest ServiceNow features and functionalities

Required Skills and Qualifications:

• 5+ years of experience in ServiceNow administration
• Strong understanding of ITIL processes
• Expertise in ServiceNow ITSM modules (Incident, Problem, Change, Service Request, etc.)
• Experience with ServiceNow scripting (JavaScript, Script Includes, etc.)
• Ability to troubleshoot and resolve technical issues
• Strong problem-solving and analytical skills
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team

Preferred Skills:

• ServiceNow certifications (e.g., Certified System Administrator)
• Experience with ServiceNow integration with other systems
• Knowledge of ITIL v4

Location: Chennai, Hyderabad, Kolkata, Pune, Ahmedabad, Remote