ServiceNow System Administrator

Shashwath Solution; Dadri; Remote; INR 900,000 - 1,400,000; Full time

Job summary

Shashwath Solution is seeking a skilled ServiceNow System Administrator to manage and optimize our ServiceNow platform, with a focus on ITSM modules and ITIL-aligned processes. This role offers remote work with opportunities across multiple Indian cities.

You will handle platform administration, service catalog, reporting, integrations, and upgrades, collaborating with IT teams across Chennai, Hyderabad, Kolkata, Pune, Ahmedabad, or remotely.

Qualifications

• 5+ years of experience in ServiceNow administration.
• Strong understanding of ITIL processes.
• Expertise in ServiceNow ITSM modules (Incident, Problem, Change, Service Request).
• Experience with scripting in ServiceNow (JavaScript, Script Includes).
• Ability to troubleshoot and resolve technical issues.
• Strong problem-solving and analytical skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.

Responsibilities

• Platform Administration: manage user access and permissions.
• Configure and customize ITSM modules (Incident, Problem, Change, Service Request, etc.).
• Implement and maintain workflows, business rules, and UI policies.
• Troubleshoot and resolve system issues.
• Monitor system performance and optimize as needed.
• Service Catalog Management: publish catalog items, configure approvals.
• Reporting and Analytics: design, develop, and maintain reports and dashboards.
• Integration: integrate ServiceNow with other systems.
• Upgrade and Patch Management: plan and execute upgrades and patch installations.
• Adhere to ServiceNow best practices and stay updated with features.

Skills

ServiceNow

ITSM

ITIL

JavaScript

Workflow customization

Troubleshooting

Communication

Teamwork

Independent work

Job description

We are seeking a highly skilled ServiceNow System Administrator to join our team. The ideal candidate will have a strong understanding of ServiceNow ITSM modules and be able to effectively manage and administer the platform.

Key Responsibilities:

Platform Administration:

• Manage user access and permissions
• Configure and customize ServiceNow ITSM modules (Incident, Problem, Change, Service Request, etc.)
• Implement and maintain workflows, business rules, and UI policies
• Troubleshoot and resolve system issues
• Monitor system performance and optimize as needed

Service Catalog Management:

• Create, maintain, and publish service catalog items
• Configure approval workflows and notifications
• Manage service offerings and their lifecycle

Reporting and Analytics:

• Design, develop, and maintain reports and dashboards
• Analyze data to identify trends and insights
• Generate ad-hoc reports as needed

Integration:

• Integrate ServiceNow with other systems and applications (e.g., Active Directory, email, etc.)
• Configure inbound and outbound integrations

Upgrade and Patch Management:

• Plan and execute ServiceNow upgrades and patch installations
• Test and validate upgrades to ensure system stability

Best Practices:

• Adhere to ServiceNow best practices and standards
• Stay up-to-date with the latest ServiceNow features and functionalities

Required Skills and Qualifications:

• 5+ years of experience in ServiceNow administration
• Strong understanding of ITIL processes
• Expertise in ServiceNow ITSM modules (Incident, Problem, Change, Service Request, etc.)
• Experience with ServiceNow scripting (JavaScript, Script Includes, etc.)
• Ability to troubleshoot and resolve technical issues
• Strong problem-solving and analytical skills
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team

Preferred Skills:

• ServiceNow certifications (e.g., Certified System Administrator)
• Experience with ServiceNow integration with other systems
• Knowledge of ITIL v4

Location: Chennai, Hyderabad, Kolkata, Pune, Ahmedabad, Remote