ServiceNow System Administration

Shashwath Solution; Pune District; Remote; INR 1,200,000 - 1,700,000; Full time

Job summary

Shashwath Solution is seeking a highly skilled ServiceNow System Administrator to join our team. The role focuses on ITSM modules, platform administration, and ongoing optimization of the ServiceNow instance.

You will manage user access, configure ITSM modules, implement workflows, and contribute to upgrades, reporting, and integrations while adhering to best practices and industry standards.

Qualifications

• 5+ years of ServiceNow administration experience.
• Strong understanding of ITIL processes.
• Expertise in ServiceNow ITSM modules (Incident, Problem, Change, Service Request).
• Experience with ServiceNow scripting (JavaScript, Script Includes).
• Ability to troubleshoot and resolve technical issues with strong problem-solving skills.

Responsibilities

• Platform Administration: manage users, configure ITSM modules, implement workflows and UI policies, troubleshoot issues.
• Service Catalog Management: publish catalog items, configure approvals, manage lifecycle.
• Reporting and Analytics: design and maintain reports/dashboards, analyze data, generate ad-hoc reports.
• Integration: connect ServiceNow with Active Directory and other systems, manage inbound/outbound integrations.
• Upgrade and Patch Management: plan and test upgrades, ensure system stability.
• Best Practices: adhere to ServiceNow standards and stay updated with features.

Skills

ServiceNow Administration

ITIL processes

Incident/Problem/Change management

Scripting with JavaScript

Troubleshooting

Communication & teamwork

Analytical thinking

Education

Bachelor's degree in CS/IT

Tools

ServiceNow

Active Directory

ITSM tooling

Job description

We are seeking a highly skilled ServiceNow System Administrator to join our team. The ideal candidate will have a strong understanding of ServiceNow ITSM modules and be able to effectively manage and administer the platform.

Key Responsibilities:

Platform Administration:

• Manage user access and permissions
• Configure and customize ServiceNow ITSM modules (Incident, Problem, Change, Service Request, etc.)
• Implement and maintain workflows, business rules, and UI policies
• Troubleshoot and resolve system issues
• Monitor system performance and optimize as needed

Service Catalog Management:

• Create, maintain, and publish service catalog items
• Configure approval workflows and notifications
• Manage service offerings and their lifecycle

Reporting and Analytics:

• Design, develop, and maintain reports and dashboards
• Analyze data to identify trends and insights
• Generate ad-hoc reports as needed

Integration:

• Integrate ServiceNow with other systems and applications (e.g., Active Directory, email, etc.)
• Configure inbound and outbound integrations

Upgrade and Patch Management:

• Plan and execute ServiceNow upgrades and patch installations
• Test and validate upgrades to ensure system stability

Best Practices:

• Adhere to ServiceNow best practices and standards
• Stay up-to-date with the latest ServiceNow features and functionalities

Required Skills and Qualifications:

• 5+ years of experience in ServiceNow administration
• Strong understanding of ITIL processes
• Expertise in ServiceNow ITSM modules (Incident, Problem, Change, Service Request, etc.)
• Experience with ServiceNow scripting (JavaScript, Script Includes, etc.)
• Ability to troubleshoot and resolve technical issues
• Strong problem-solving and analytical skills
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team

Preferred Skills:

• ServiceNow certifications (e.g., Certified System Administrator)
• Experience with ServiceNow integration with other systems
• Knowledge of ITIL v4

Location: Remote

Mandatory Key Skills

itil,system administration,itsm,active directory,patch management,cmdb,remedy developer,bmc remedy,html,css,incident management,servicenow development,change management,itil processes*,servicenow itsm*,itsm modules*,servicenow*,javascript*