ServiceNow System Administration

Shashwath Solution; Dadri; Remote; INR 900,000 - 1,300,000; Full time

Job summary

Shashwath Solution is seeking a highly skilled ServiceNow System Administrator to manage and optimize our ServiceNow ITSM environment. The role focuses on platform administration, service catalog, reporting, and integrations to ensure smooth IT service delivery.

The ideal candidate has 5+ years of experience, strong ITIL knowledge, and hands-on scripting with JavaScript. Remote work is offered with a focus on ITSM excellence and ongoing platform improvements.

Qualifications

• 5+ years of experience in ServiceNow administration.
• Strong understanding of ITIL processes.
• Expertise in ServiceNow ITSM modules (Incident, Problem, Change, Service Request, etc.).
• Experience with ServiceNow scripting (JavaScript, Script Includes, etc.).
• Ability to troubleshoot and resolve technical issues.
• Strong problem-solving and analytical skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.

Responsibilities

• Platform Administration: Manage user access and permissions; configure ITSM modules; implement and maintain workflows; troubleshoot issues; monitor performance.
• Service Catalog Management: Create and publish catalog items; configure approvals and notifications; manage lifecycle of offerings.
• Reporting and Analytics: Design and maintain reports and dashboards; analyze data for insights; generate ad-hoc reports.
• Integration: Integrate ServiceNow with other systems; configure inbound/outbound integrations.
• Upgrade and Patch Management: Plan and execute upgrades and patches; test for stability.
• Best Practices: Adhere to ServiceNow best practices and stay updated with new features.

Skills

ServiceNow ITSM

ITIL processes

JavaScript

Incident management

Change management

ServiceNow development

CMDB

Active Directory

HTML

CSS

Remedy

BMC Remedy

Tools

Active Directory

BMC Remedy

Job description

We are seeking a highly skilled ServiceNow System Administrator to join our team. The ideal candidate will have a strong understanding of ServiceNow ITSM modules and be able to effectively manage and administer the platform.

Key Responsibilities:

Platform Administration:

• Manage user access and permissions
• Configure and customize ServiceNow ITSM modules (Incident, Problem, Change, Service Request, etc.)
• Implement and maintain workflows, business rules, and UI policies
• Troubleshoot and resolve system issues
• Monitor system performance and optimize as needed

Service Catalog Management:

• Create, maintain, and publish service catalog items
• Configure approval workflows and notifications
• Manage service offerings and their lifecycle

Reporting and Analytics:

• Design, develop, and maintain reports and dashboards
• Analyze data to identify trends and insights
• Generate ad-hoc reports as needed

Integration:

• Integrate ServiceNow with other systems and applications (e.g., Active Directory, email, etc.)
• Configure inbound and outbound integrations

Upgrade and Patch Management:

• Plan and execute ServiceNow upgrades and patch installations
• Test and validate upgrades to ensure system stability

Best Practices:

• Adhere to ServiceNow best practices and standards
• Stay up-to-date with the latest ServiceNow features and functionalities

Required Skills and Qualifications:

• 5+ years of experience in ServiceNow administration
• Strong understanding of ITIL processes
• Expertise in ServiceNow ITSM modules (Incident, Problem, Change, Service Request, etc.)
• Experience with ServiceNow scripting (JavaScript, Script Includes, etc.)
• Ability to troubleshoot and resolve technical issues
• Strong problem-solving and analytical skills
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team

Preferred Skills:

• ServiceNow certifications (e.g., Certified System Administrator)
• Experience with ServiceNow integration with other systems
• Knowledge of ITIL v4

Location: Remote

Mandatory Key Skills

itil,system administration,itsm,active directory,patch management,cmdb,remedy developer,bmc remedy,html,css,incident management,servicenow development,change management,itil processes*,servicenow itsm*,itsm modules*,servicenow*,javascript*