ServiceNow SPM Support Admin– L3

RAPSYS TECHNOLOGIES PTE LTD; Bengaluru; On-site; INR 1,800,000 - 3,600,000; Full time

Job summary

RAPSYS TECHNOLOGIES PTE LTD in Bengaluru is seeking an experienced ServiceNow SPM Support Admin to manage service performance management processes. The role focuses on delivering advanced technical support for ServiceNow SPM applications and ensuring smooth client operations.

You will monitor system performance, troubleshoot issues proactively, collaborate with cross-functional teams, develop documentation, implement updates, and train users on best practices, leveraging your 10+ years of ITSM

Qualifications

• Minimum 10 years of experience in ITSM or related fields.
• Strong knowledge of the ServiceNow platform and its modules.
• Excellent analytical and troubleshooting skills; Proven ability to work independently and in a team.
• Effective communication with stakeholders at all levels.

Responsibilities

• Provide advanced technical support for ServiceNow SPM applications.
• Monitor system performance and troubleshoot issues proactively.
• Collaborate with cross-functional teams to enhance service delivery.
• Develop and maintain documentation for processes and procedures.
• Implement updates and new features as per client requirements.
• Assist in training users on best practices for using ServiceNow SPM.

Skills

ServiceNow SPM

ITSM

Troubleshooting

Analytical

Communication

Tools

ServiceNow

Job description

We are looking for an experienced ServiceNow SPM Support Admin with a strong background in managing service performance management (SPM) processes. The ideal candidate will possess exceptional problem-solving skills and a deep understanding of the ServiceNow platform to ensure smooth operations and support for our clients.

What You'll Do:

• Provide advanced technical support for ServiceNow SPM applications
• Monitor system performance and troubleshoot issues proactively
• Collaborate with cross-functional teams to enhance service delivery
• Develop and maintain documentation for processes and procedures
• Implement updates and new features as per client requirements
• Assist in training users on best practices for using ServiceNow SPM

What We're Looking For:

• Minimum 10 years of experience in ITSM or related fields
• Strong knowledge of the ServiceNow platform and its modules
• Excellent analytical and troubleshooting skillsProven ability to work independently and in a team environment
• Effective communication skills with stakeholders at all levels