Service Now Lead

Cybage Software; Pune District; On-site; INR 1,500,000 - 2,000,000; Full time

Job summary

A technology consulting organization is seeking a skilled Technical Architect specialized in ServiceNow SPM. The candidate must have over 7 years of experience in ITSM solutions, with proven expertise in designing enterprise-level applications. Responsibilities include leading the implementation of ServiceNow modules and providing technical mentorship. The position offers a full-time opportunity at a mid-senior level based in Pune, Maharashtra.

Qualifications

• 7+ years of experience in ITSM solutions, with at least 3–4 years focused on ServiceNow SPM.
• Proven experience as a Technical Architect or Solution Architect.
• Strong knowledge of ServiceNow's core modules.

Responsibilities

• Design and implement enterprise-level solutions using ServiceNow SPM.
• Lead end-to-end implementation of ServiceNow SPM modules.
• Provide technical leadership and mentorship to development teams.

Skills

ServiceNow SPM

ITSM solutions

Technical Architect

Integrations (REST, SOAP)

Agile methodologies

Job description

Cybage Software Pvt. Ltd. is a technology consulting organization specializing in outsourced product engineering services.

Our solutions are focused on modern technologies and are enabled by a scientific, data‑driven system called Decision Mines for Digital Excellence.

Job Description

Must Have

• 7+ years of experience in ITSM solutions, with at least 3–4 years focused specifically on ServiceNow SPM (formerly known as PPM).
• Proven experience as a Technical Architect or Solution Architect, designing and implementing enterprise‑level solutions using ServiceNow SPM.
• Strong knowledge of the ServiceNow platform, its capabilities, and its core modules (Incident Management, Change Management, Asset Management, etc.).
• Deep understanding of the ServiceNow SPM suite (Demand Management, Project Portfolio Management, Financial Management, Resource Management, etc.).
• Experience with integrations (REST, SOAP, MID Server, etc.) and working with external systems such as ERP and CRM platforms.
• Knowledge of ServiceNow Performance Analytics and reporting tools.
• Experience with ServiceNow ITBM modules (for managing portfolios, projects, financials, and resources).

Good to Have

• Experience with Agile or DevOps methodologies.
• Familiarity with ServiceNow's Agile Development, Financial Management, and Project Management modules.
• Experience in implementing financial management, resource management, and demand management strategies within ServiceNow.
• Exposure to ServiceNow’s Cloud Management module and ITOM (IT Operations Management).
• Lead the end‑to‑end implementation process of ServiceNow SPM modules including demand management, project portfolio management (PPM), financial management, resource management, and reporting.
• Customize and configure ServiceNow SPM modules to align with client requirements.
• Provide hands‑on technical expertise in the development of custom applications, integrations, and automations within ServiceNow.
• Work closely with business leaders, product owners, and technical teams to understand business needs and define technology solutions.
• Guide clients through the technical aspects of ServiceNow SPM, ensuring alignment with strategic goals.
• Provide technical leadership and mentorship to development teams, ensuring adherence to best practices and coding standards.
• Design and implement integrations between ServiceNow SPM and other enterprise systems (ERP, CRM, Financial Systems, etc.) for seamless data flow.
• Ensure data consistency, integrity, and security across integrated systems.
• Implement ServiceNow's integration tools like REST, SOAP, and MID Server for effective data communication.
• Design and implement reporting and dashboard capabilities to provide insights into portfolio, demand, and project performance.
• Utilize ServiceNow Performance Analytics and reporting capabilities to provide real‑time business intelligence.
• Elicit requirements by conducting workshops with various departments/stakeholders across the organization.
• Demo relevant platform capabilities to help customers understand better.

Seniority Level

Mid‑Senior level

Employment Type

Full‑time

Job Function

IT Services and IT Consulting