ServiceNow SPM Architect-Subcontractor-6A

Birlasoft; Bengaluru; On-site; INR 3,000,000 - 6,000,000; Full time

Job summary

Birlasoft Bengaluru is seeking an experienced ServiceNow SPM Architect to lead end-to-end architecture and implementation of ServiceNow Strategic Portfolio Management (SPM). You will design solutions across planning, demand, portfolio, project management, resources, and financial planning aligned with business strategy.

You will define integration patterns with Jira, Azure DevOps, ERP/HR/MS 365 and other systems, govern data and security, and guide AI-enabled roadmaps and agentic automation for

Qualifications

• 10+ years in IT with ServiceNow focus.
• 2+ end-to-end enterprise SPM implementations or major transformation programs.
• Strong understanding of strategic planning, demand and portfolio governance, project delivery, resource and capacity planning, financial planning, benefits realization, and Agile delivery.

Responsibilities

• Lead end-to-end architecture and implementation of ServiceNow SPM.
• Design solutions across Planning, Demand, Portfolio, Project/Program Management, Resource and Financial Planning.
• Define integration architecture with Jira, Azure DevOps, ERP and financial systems, HR platforms, Microsoft 365 using Integration Hub and REST/SOAP APIs.

Skills

ServiceNow SPM

Solution architecture

Integration Hub

UI Builder

Flow Designer

Performance Analytics

Security management

Tools

REST/SOAP APIs

Jira

Azure DevOps

Job description

Job Description:

Area(s) of responsibility

.Role Titles

• ServiceNow SPM Architect

Responsibilities

Core SPM Architecture & Functions

• Lead end-to-end architecture and implementation of ServiceNow Strategic Portfolio Management (SPM).
• Design solutions across Strategic Planning, Innovation and Demand Management, Portfolio Planning, Project and Program Management, Resource Management, Financial Planning, Timecard Management, Benefits Realization, and Enterprise Agile Planning.
• Define SPM process, data, security, integration, reporting, and workspace architecture aligned with business strategy and governance requirements.
• Design planning-item structures, scoring and prioritization frameworks, investment and funding models, capacity planning, and value-realization processes.
• Define integration architecture with Jira, Azure DevOps, ERP and financial systems, HR platforms, Microsoft 365, and other enterprise applications using Integration Hub and REST/SOAP APIs.
• Establish scalable, secure, performant, and upgrade-safe solution standards with preference for out-of-box capabilities.

AI, Now Assist & Agentic Automation

• Define the AI roadmap and architecture for SPM using Now Assist, generative AI skills, AI agents, and agentic workflows.
• Architect AI-assisted use cases for feedback and document summarization, conversational demand creation, demand summarization, similar-demand identification, planning-item refinement, project and portfolio insights, goal insights, and story generation.
• Conduct discovery workshops and design reviews with strategy, portfolio, PMO, finance, product, resource, and technology stakeholders.
• Translate business objectives into SPM transformation roadmaps, module sequencing, target-state architecture, and delivery plans.
• Act as the design authority and provide functional and technical guidance to developers, consultants, testers, and integration teams.
• Support estimations, proposals, demonstrations, solution presentations, governance forums, cutover planning, hypercare, and managed-services transition.

Required Skills & Experience

Technical & Functional Skills

• 10+ years of overall IT experience, including 6+ years on ServiceNow and 3+ years leading SPM architecture or solution design.
• Strong hands-on knowledge of ServiceNow SPM processes, data model, workspaces, Flow Designer, Integration Hub, UI Builder, Performance Analytics, security, and release management.
• Experience delivering at least two end-to-end enterprise SPM implementations or major transformation programs.
• Strong understanding of strategic planning, demand and portfolio governance, project delivery, resource and capacity planning, financial planning, benefits realization, and Agile delivery.
• Working knowledge of generative AI, large language models, prompt engineering, grounding, AI orchestration, evaluation, monitoring, and responsible-AI practices.
• Experience defining integration patterns, non-functional requirements, global data models, and multi-business-unit governance.

Soft Skills

• Strong consulting, architecture, analytical, and problem-solving capabilities.

Requirements: