Service Now Developer SPM- Subcontractor- 5A

Birlasoft; Bengaluru; On-site; INR 1,500,000 - 2,100,000; Full time

Job summary

Birlasoft in Bengaluru, Karnataka, seeks a ServiceNow SPM Developer/Senior Developer to implement and configure ServiceNow Strategic Portfolio Management modules, dashboards, and role-based experiences. You will integrate SPM with Jira, Azure DevOps, ERP/financial HR systems using Integration Hub and REST/SOAP APIs, and build scalable workflows, reports, and workspace configurations.

4+ years' ServiceNow development with SPM experience required; CSA/CAD/CIS certifications preferred; ITIL/Agile

Qualifications

• 4+ years of ServiceNow development with SPM experience.
• Proficiency in JavaScript and Glide APIs.
• Experience building dashboards, reports, and performance analytics.
• Experience with integrations via REST/SOAP and Integration Hub.

Responsibilities

• Implement and configure SPM modules across Planning & Portfolio.
• Configure Planning Workspaces, dashboards, and role-based experiences.
• Integrate SPM with Jira, Azure DevOps, ERP/HR systems.
• Develop workflows, business rules, and UI policies.
• Prepare deployment instructions and support documentation.
• Perform code reviews and optimization.

Skills

ServiceNow SPM

JavaScript

REST/SOAP APIs

Integration Hub

Dashboards & Reports

Workflows & Automation

Tools

ServiceNow

Flow Designer

Integration Hub

REST

SOAP

UI Builder

Job description

Job Description:

Area(s) of responsibility

.Role Titles

• ServiceNow SPM Developer / Senior Developer

Responsibilities

• Implement and configure ServiceNow Strategic Portfolio Management (SPM) modules.
• Configure and enhance Strategic Planning, Innovation and Demand Management, Portfolio Planning, Project and Program Management, Resource Management, Financial Planning, Timecard Management, Benefits Realization, and Enterprise Agile Planning.
• Implement scoring, prioritization, demand-to-project conversion, project templates, status reporting, resource allocation, capacity planning, cost and benefit plans, and planning-item workflows.
• Configure Strategic Planning Workspace, Project Workspace, Portfolio Planning Workspace, dashboards, reports, and role-based user experiences.
• Integrate ServiceNow SPM with Jira, Azure DevOps, ERP and financial systems, HR platforms, and other enterprise applications using Integration Hub and REST/SOAP APIs.

Development & Customization

• Develop workflows, flows, subflows, reusable actions, business rules, script includes, client scripts, UI policies, UI actions, data policies, notifications, scheduled jobs, and access controls.
• Develop scoped applications and upgrade-safe enhancements using ServiceNow platform best practices.
• Configure UI Builder experiences, forms, tables, fields, workspaces, reports, and Performance Analytics components.
• Develop and support import sets, transform maps, webhooks, MID Server integrations, and Integration Hub spokes.
• Prepare technical designs, configuration workbooks, unit-test evidence, deployment instructions, release notes, and support documentation.
• Perform code reviews, defect resolution, performance optimization, regression support, deployment, and hypercare.

AI, Now Assist & Agentic Automation

• Configure and test Now Assist for SPM capabilities for summarization, demand creation and refinement, similar-demand identification, planning-item assistance, project and portfolio insights, goal insights, and story generation.

Required Skills & Experience

Technical Skills

• 4+ years of ServiceNow development experience, including 2+ years of hands-on SPM implementation or enhancement experience.
• Proficiency in JavaScript, Glide APIs, Flow Designer, Integration Hub, Script Includes, Business Rules, Client Scripts, UI Policies, ACLs, and scoped applications.
• Hands-on experience with SPM data models, workspaces, reports, dashboards, import sets, transform maps, and REST/SOAP integrations.
• Understanding of source control, update sets or application repository, Automated Test Framework, release management, and upgrade-safe development.
• Exposure to generative AI, prompt engineering, AI skills or agents, output evaluation, and human-in-the-loop workflow design.

Certifications

• ServiceNow Certified System Administrator (CSA)
• Certified Application Developer (CAD)
• Certified Implementation Specialist (CIS) – Strategic Portfolio Management preferred
• Micro-certifications in Flow Designer, Integration Hub, Automated Test Framework, UI Builder, or relevant AI capabilities preferred
• ITIL Foundation or Agile/Scrum certification preferred