Senior ServiceNow Strategic Portfolio Management Developer

Birlasoft Limited; Bengaluru; On-site; INR 1,500,000 - 2,100,000; Full time

Job summary

Birlasoft Limited in Bengaluru seeks a ServiceNow SPM Developer/Senior Developer to implement and tailor SPM modules, dashboards, and workspaces across planning, demand, programs, and resources.

You will integrate SPM with Jira, Azure DevOps and ERP systems, build AI-enabled workflows with human-in-the-loop review, and collaborate with architects and product owners to deliver scalable solutions.

Qualifications

• 2+ years hands-on SPM implementation or customization.
• Strong JavaScript and ServiceNow platform knowledge.
• Experience with SPM data models, workspaces, dashboards, reports.
• Exposure to generative AI, prompts, and human-in-the-loop workflows.

Responsibilities

• Implement and configure ServiceNow SPM modules.
• Configure planning, demand, portfolio and project management workspaces.
• Integrate SPM with Jira, Azure DevOps, ERP and financial systems via Integration Hub and APIs.
• Develop AI-enabled flows and manage prompt templates and data mappings.
• Perform testing (functional, security, regression) for AI features.
• Collaborate with architects, consultants, product owners, testers, and admin teams.
• Ensure privacy, security and access controls compliance.
• Track AI output quality and tune prompts.

Skills

ServiceNow SPM

JavaScript

Glide APIs

Flow Designer

Integration Hub

REST APIs

SOAP APIs

Script Includes

Business Rules

UI Policies

ACLs

Scoped apps

AI concepts

Tools

Jira

Azure DevOps

REST Integration

Job description

Service Now- Subcontractor- 5A Area(s) of responsibility

Role Titles ServiceNow SPM Developer / Senior Developer

Responsibilities Core SPM Functions

• Implement and configure ServiceNow Strategic Portfolio Management (SPM) modules.
• Configure and enhance Strategic Planning, Innovation and Demand Management, Portfolio Planning, Project and Program Management, Resource Management, Financial Planning, Timecard Management, Benefits Realization, and Enterprise Agile Planning.
• Implement scoring, prioritization, demand-to-project conversion, project templates, status reporting, resource allocation, capacity planning, cost and benefit plans, and planning-item workflows.
• Configure Strategic Planning Workspace, Project Workspace, Portfolio Planning Workspace, dashboards, reports, and role-based user experiences.
• Integrate ServiceNow SPM with Jira, Azure DevOps, ERP and financial systems, HR platforms, and other enterprise applications using Integration Hub and REST/SOAP APIs.

Development & Customization

• Build approved AI-enabled flows and agentic workflows with human review before priorities, funding, or delivery decisions are finalized.
• Create and maintain prompt templates, input mappings, contextual data, output parsing, guardrails, error handling, and audit logging.
• Support AI agents for demand enrichment, validation tasks, project monitoring, reminders, exception detection, and escalation.
• Execute functional, security, negative, hallucination, prompt-injection, and regression testing for AI-enabled capabilities.
• Track AI output quality, user feedback, failures, and exceptions, and support tuning of prompts, context, and controls.
• Ensure AI solutions comply with approved privacy, security, access-control, retention, and responsible-AI requirements.

Consulting & Stakeholder Engagement

• Participate in requirement workshops, technical design reviews, sprint planning, demonstrations, and release-readiness activities.
• Collaborate with architects, functional consultants, product owners, testers, integration teams, and platform administrators.
• Provide technical guidance, identify delivery risks, and communicate design constraints and dependencies clearly.

Required Skills & Experience Technical Skills

• ServiceNow development experience, including 2+ years of hands-on SPM implementation or enhancement experience.
• Proficiency in JavaScript, Glide APIs, Flow Designer, Integration Hub, Script Includes, Business Rules, Client Scripts, UI Policies, ACLs, and scoped applications.
• Hands-on experience with SPM data models, workspaces, reports, dashboards, import sets, transform maps, and REST/SOAP integrations.
• Exposure to generative AI, prompt engineering, AI skills or agents, output evaluation, and human-in-the-loop workflow design.

Experience Level Senior Level