ServiceNow SPM Architect / Senior Developer (Healthcare)
Interscripts, Inc.
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Job summary
InterScripts is seeking experienced ServiceNow SPM Architects and Senior Developers to design, implement, and support SPM solutions for healthcare organizations. The role requires hands-on SPM deployments, strong architecture skills, and the ability to translate business needs into scalable ServiceNow workflows.
The work mode is Work From Office (5 days a week) with shifts aligned to U.S. Eastern Time, Monday to Friday. Full-time permanent employment with opportunities to mentor junior staff.
Qualifications
- 8+ years of ServiceNow experience.
- 4+ years of hands-on ServiceNow SPM implementations.
- Experience leading 2–3 full-cycle SPM implementations from scratch.
- Strong architecture and solution design experience.
Responsibilities
- Lead the architecture, design, and implementation of ServiceNow SPM for healthcare clients.
- Define scalable SPM architecture aligned with business objectives.
- Gather requirements through discovery workshops with stakeholders.
- Design end-to-end solutions leveraging ServiceNow best practices.
- Develop and configure ServiceNow modules, dashboards, and KPIs.
Skills
Job description
Kondapur, Hyderabad, India | Posted on 07/28/2026
InterScripts is a Information Technology business based in Chantilly,VA and established in 2017 providing technology and platform enabled servicesand solutions. Historically, we have enabled our customers to realize the mostvalue from their technology and resources through our Managed Services, Archival Solution, EHR,ERP, Advisory, Virtual Care, Technology, Application Development, andCybersecurity services.
In addition, InterScripts has substantial experience inproviding Technology and Platform Enabled solutions to commercial, publicsector, and government entities. We are an ISO 27001, 9001 CMMI 3 and SOC 2 certified organization, signifying our ability to lower the risks for ourclients’ application modernization efforts, custom development, support,operations, and MSP projects.
Work Mode: Work From Office (5 Days a Week)
Shift Timings: 5:30 PM – 2:30 AM IST (Aligned with U.S. Eastern Time)
Employment Type: Full-Time, Permanent
Job Summary:We are seeking experienced ServiceNow SPM Architects and Senior Developers with proven expertise in designing, implementing, and supporting ServiceNow Strategic Portfolio Management (SPM) solutions from the ground up. The ideal candidate will have hands-on experience leading end-to-end SPM implementations for Healthcare organizations, including solution design, configuration, integration, deployment, and optimization.
This role requires deep knowledge of ServiceNow SPM modules, strong stakeholder management skills, and the ability to translate complex business requirements into scalable solutions that align with healthcare operational and strategic objectives.
Key Responsibilities
- Lead the architecture, design, and implementation of ServiceNow SPM solutions for healthcare clients.
- Define scalable and sustainable ServiceNow SPM architecture aligned with business objectives.
- Conduct discovery workshops and gather business, operational, and portfolio management requirements.
- Design end-to-end solutions leveraging ServiceNow best practices and platform capabilities.
Implement and configure ServiceNow Strategic Portfolio Management modules, including:
- Demand Management
- Resource Management
- Agile Development
- Investment Funding
- Strategic Planning Workspace
- Configure workflows, forms, business rules, UI policies, and automation processes.
- Build dashboards, reports, scorecards, KPIs, and executive portfolio views.
- Support portfolio governance, project lifecycle management, and resource planning processes.
- Develop and customize ServiceNow applications using platform best practices.
- Create and maintain integrations with third-party systems using REST/SOAP APIs.
- Develop workflows, Flow Designer solutions, Script Includes, Business Rules, Client Scripts, and UI Actions.
- Support CI/CD and deployment processes within the ServiceNow platform.
- Collaborate with healthcare stakeholders to understand portfolio management, compliance, and operational requirements.
- Design solutions supporting healthcare transformation initiatives, IT governance, and strategic planning.
- Ensure solutions align with healthcare industry standards and organizational policies.
Lead full project lifecycle activities including:
- Discovery
- Solution Design
- Development
- Testing
- Deployment
- Conduct UAT sessions and support production releases.
- Provide technical guidance, troubleshooting, and optimization recommendations.
- Mentor junior developers and administrators.
For ServiceNow SPM Architect:
- 8+ years of overall ServiceNow experience.
- 4+ years of hands-on experience with ServiceNow SPM implementations.
- Proven experience leading at least 2–3 full-cycle SPM implementations from scratch.
- Strong architecture and solution design experience.
- Experience working directly with executive stakeholders and PMO teams.
- 5+ years of ServiceNow development experience.
- 3+ years of hands-on experience with ServiceNow SPM modules.
- Experience building and implementing SPM solutions from requirements through production deployment.
- Strong ServiceNow scripting and development expertise.
- Demand Management
- Resource Management
- Agile Development
- Strategic Planning Workspace
- ServiceNow Platform Development
- Flow Designer
- Business Rules
- Client Scripts
- Script Includes
- IntegrationHub
- REST/SOAP Integrations
- Service Catalog
- SDLC and release management
- ServiceNow Certified System Administrator (CSA)
- ServiceNow Certified Application Developer (CAD)
- ServiceNow Certified Implementation Specialist – SPM
- ServiceNow Certified Technical Architect (CTA) (Preferred for Architects)
- Experience implementing SPM for Healthcare providers, hospitals, health systems, or payer organizations.
- Experience with Healthcare IT environments, regulatory compliance, and governance frameworks.
- Knowledge of ITBM to SPM migration projects.
- Experience integrating ServiceNow with ERP, HRIS, financial systems, or project management tools.
- Strong stakeholder management and consulting skills.
- Excellent communication and presentation abilities.
- Experience conducting workshops and requirement sessions.
- Ability to work independently in a client-facing environment.
- Experience supporting U.S. healthcare organizations.
- Work Mode: Work From Office (5 Days a Week)
- Shift: 5:30 PM – 2:30 AM IST (U.S. Eastern Time Support)
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