ServiceNow SAM Pro developer (ITAM)

TriluxTech; India; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

TriluxTech is seeking a seasoned Software Asset Management professional in India to lead SAM Pro configurations, license reconciliation, and governance of software entitlements across endpoints and cloud. You will build dashboards, ensure license compliance, and collaborate with IT teams to optimize software usage.

Ideal candidates bring 4+ years in ITAM/SAM, strong ServiceNow experience, and familiarity with license models, ITIL processes, and vendor audits.

Qualifications

• 4+ years of ITAM/SAM experience.
• Strong experience configuring SAM Pro.
• Knowledge of software licensing models (perpetual, subscription, SaaS).
• Understanding of ITIL and ITAM best practices.

Responsibilities

• Ensure license compliance and maintain records of entitlements and usage.
• Configure licenses and related details in SAM Pro.
• Maintain an inventory of software assets for accuracy and audits.

Skills

SAM Pro

Software Asset Management

Licensing models

ITIL

Stakeholder mgmt

Education

IAITAM CSAM certification

ITIL certification

Tools

ServiceNow SAM Pro

SAM Workspace

FlexNet/FlexLM

Publisher packs config

Job description

• 4+ years of experience in IT Asset Management or Software Asset Management.
• Strong experience with SAM pro development.
• Strong knowledge of software licensing models (perpetual, subscription, SaaS, cloud-based).
• Understanding of ITIL and IT Asset Management best practices.
• Analytical skills with attention to detail in license reconciliation and data accuracy.
• Strong communication and stakeholder management skills.
• ITAM/SAM certifications (e.g., IAITAM CSAM, ServiceNow SAM Pro, ITIL) preferred.

Key Responsibilities

Software License Management:

• Ensure compliance with software licensing agreements, interpret license terms, and maintain accurate records of software entitlements and usage.
• Build and manage complex licensing models and optimize our license usage based on key license drivers (headcount, volume)
• Must be able to configure licenses and related details in SAM PRO tool.
• Establish and maintain a comprehensive inventory of all software assets and their components to ensure accuracy and completeness.
• Provide support to establish governance for purchase and renewal process.
• Manage software asset lifecycle across endpoints, infrastructure, SaaS, and cloud platforms.
• Ensure data accuracy and completeness across software inventory and reconcile against vendor agreements
• Operate ServiceNow SAM Pro and SAM Workspace, including entitlement creation, license compliance, reclamation, model normalization, catalog set up and maintenance, and workflow administration

License Configuration Support

• Manage and maintain over 200 license servers to ensure high availability and operational continuity.
• Validate license configurations in virtual environments prior to deployment. o
• Support a wide range of license managers including Flexnet, FlexLM, Sentinel RMS/Hasp, Codemeter, Ansys LM, PTC LM, Reprise, and Dassault.
• Maintain USB dongle infrastructure and diverse license platforms to meet enterprise needs. o Ensure license compliance through entitlement validation and regular audits

Audit Support:

Prepare for and support internal and external software vendor license compliance audits by providing necessary documentation and data.

Reporting & Data Analysis:

Generate and present regular reports on software asset status, compliance, and budgetary data to stakeholders and senior management.

Purchase & Renewal Governance

o Review IT purchase and renewal requests in alignment with ServiceNow contract systems. o

o Collaborate with product owners and SAM teams to identify cost-saving opportunities through license consolidation, reclamation, or migration to subscription/cloud models.

o Provide strategic recommendations based on compliance, usage, and financial insights.

Integration:

Work with other IT teams (e.g., SCCM, Intune) to ensure effective software deployment, management, and tracking.

Key Points from Hiring manager :

SAM PRO :

• Person must have experience in SAM PRO configuration / Modifications or who worked as SAM PRO developer
• Person who has experience in Implement and maintains software entitlement, normalization processes using Software content service
• Configure Publisher Packs (Microsoft, Adobe, Oracle, IBM, etc.) for license metric tracking and reconciliation.
• Build custom dashboards and compliance reports for software usage, entitlement, and optimization.
• Develop and automate software reclamation workflows
• Configure Reconciliation Rules, License Metrics, and Entitlement Normalization logic
• Load entitlements into SAM Pro using bulk upload templates
• Implementation of License Compliance & Reconciliation within SAM PRO module
• Experience in loading/configuring publisher packs (Microsoft, Adobe, Oracle, IBM) within SAM PRO module
• Hands-on expertise in Flow Designer, Catalog Builder, Business Rules, Script Includes, and UI Policies

Here are few things that could be handy while shortlisting candidate for our SAM PRO role :

• Candidate must be well verse or worked on Software normalization
• Candidate must have working knowledge of how to do reconciliation and dashboard creation or modification
• Candidate must have working knowledge of Software model mapping , Entitlement rights and can plan publisher onboarding sequence.