ServiceNow SAM Developer

RAPSYS TECHNOLOGIES PTE LTD; Bengaluru; On-site; INR 1,200,000 - 2,400,000; Full time

Job summary

RAPSYS TECHNOLOGIES PTE LTD is seeking a seasoned ServiceNow developer to design, customize, and support SAM solutions with strong hands-on scripting, integrations, and platform architecture.

In this role you will configure SAM Pro modules, develop server-side and client-side scripts, and maintain integrations with SCCM, Intune, and Flexera to ensure software compliance and cost optimization across the organization.

Qualifications

• 5+ years of hands-on ServiceNow SAM development experience.
• Strong scripting, integrations, and platform architecture skills.
• Experience with SAM Pro, CMDB, and discovery workflows.

Responsibilities

• Configure SAM Pro modules including discovery, reconciliation, and entitlement mapping.
• Develop Business Rules, Client Scripts, Script Includes, and UI Policies.
• Maintain REST/SOAP integrations with SCCM, Intune, and Flexera.
• Implement license compliance rules and audit tracking.
• Support entitlement, reclamation, usage tracking, and license position calculations.
• Troubleshoot discovery, transform maps, and data ingestion pipelines.
• Collaborate with ITAM, procurement, and finance for license governance.
• Perform code reviews and optimize script performance.

Skills

Client Scripts

Business Rules

Script Includes

XML/JSON

REST APIs

MID Server

SAM Pro

CMDB

Discovery

Flow Designer

Tools

SCCM

Intune

Flexera

Flow Designer

Job description

5+ years of experience as ServiceNow developer responsible for designing, customizing, and supporting SAM solutions with strong hands‑on capabilities in scripting, integrations, and platform architecture to enable software compliance and optimization.

What You’ll Do:

• Configure and enhance SAM Pro modules including discovery, reconciliation, normalization, and entitlement mapping
• Develop and maintain Business Rules, Client Scripts, Script Includes, and UI Policies for automation and validation
• Maintain integration on tools like SCCM, Intune, Flexera using REST/SOAP APIs (XML/JSON payloads)
• Implement license compliance rules, audit tracking mechanisms, and optimization workflows
• Support software entitlement, reclamation, usage tracking, and license position calculations
• Configure and troubleshoot Discovery, import sets, transform maps, and data ingestion pipelines
• Monitor and resolve data discrepancies between CMDB, SAM tables, and external sources
• Handle L2/L3 incidents related to SAM data, scripts, and integrations
• Participate in code reviews, debugging, and performance optimization of scripts
• Collaborate with ITAM, procurement, and finance teams for license governance and cost optimization
• Develop and customize SAM solutions using Business Rules, Client Scripts, Script Includes, UI Policies, and Flow Designer
• Perform advanced scripting using Glide APIs, server‑side scripting, and asynchronous processing
• Configure Discovery, normalization, reconciliation, and license models
• Work on automation use cases (license harvesting, reclamation, compliance checks)
• Troubleshoot issues across scripts, workflows, integrations, and data inconsistencies
• Participate in code reviews, debugging complex issues, and performance tuning

What We’re Looking For:

Strong hands‑on experience with:

• Client Scripts (onLoad/onChange/onSubmit)
• Business Rules (before/after/async)
• Script Includes (reusable server‑side logic)
• Experience working with XML/JSON data structures for integrations
• Knowledge of IntegrationHub / REST APIs / MID Server architecture
• Expertise in SAM Pro, CMDB, Discovery
• Understanding of CSDM, data modeling, and normalization processes