Consultant Infrastructure & Operations (SAM)

WhiteCrow Research; Bengaluru; On-site; INR 1,800,000 - 3,000,000; Full time

Job summary

WhiteCrow Research is seeking an experienced Consultant Infrastructure & Operations (SAM) to lead software asset lifecycle management, ensure license compliance, and optimize costs across global deployments.

The role requires deep knowledge of software licensing models, hands-on SAM tool experience (Flexera and ServiceNow SAM Pro), and strong communication to work with cross-functional teams while aligning with ISO/IEC 19770 and ITIL standards.

Qualifications

• Bachelor’s degree in IT or CS from a Tier 1 institute.
• 6+ years of hands-on Software Asset Management experience.
• Deep understanding of software licensing models and metrics.
• Experience with enterprise software estates and publisher audits.
• Experience with SAM tools like Flexera and ServiceNow SAM Pro.

Responsibilities

• Own end-to-end software asset lifecycle management.
• Ensure license compliance and audit management.
• Analyze usage data for cost optimization and renewals.
• Administer SAM tools and ensure data accuracy.
• Improve SAM policies and ITIL/ISO frameworks.

Skills

Software Asset Management

License Compliance

Cost Optimization

SAM Tools

ISO/IEC 19770

ITIL

Education

Bachelor’s degree in IT or CS

Tools

Flexera

ServiceNow SAM Pro

Job description

We are global talent research, insight, and sourcing specialists with offices in the UK, USA, Singapore, Malaysia, Hong Kong, Dubai, and India. Our international reach has helped us to understand and penetrate specialist markets at a global level. In addition to this, our service is also extended to complement our client’s in-house talent acquisition teams.

About our client

Our Client operates in the Food and Beverage Manufacturing Industry, with its headquarters rooted strongly in the United States. It has its branches spread to more than 70 countries, providing employment to more than 1,60,000 people all over the world. They fall in the Top 10 Largest Agricultural Companies in the World 2020. Their core business is to connect producers and users with agricultural needs, around the world, and also offer risk management solutions and other services for farmers.

As a Consultant Infrastructure & Operations (SAM), you will be responsible for...

• Software Asset Lifecycle Management: Owning end-to-end software asset lifecycle management from request, deployment, usage, optimization, and retirement. Maintaining accurate and audit-ready software inventories and entitlement records. Ensuring effective software normalization and reconciliations
• License Compliance & Audit Management: Ensuring ongoing compliance with software licensing agreements by identifying and remediating compliance gaps and over deployment risks
• Cost Optimization: Analysing software usage data to identify optimization and cost reduction opportunities, support contract renewals, license negotiations, and true-up planning with data-driven insights
• Tools & Data Management: Administering and operating SAM tools, ensuring data accuracy across systems, and report for license compliance, deployment, and spend visibility
• Process & Continuous Improvement: Maintaining and continuously improving SAM policies, standards, and operating procedures aligning with ISO/IEC 19770, ITIL and internal governance frameworks

What you already have...

• Bachelor’s degree in IT or Computer Science from Tier 1 Engineering institute
• 6+ years of hands-on experience in Software Asset Management
• Deep understanding of software licensing models and metrics (user, device, core, processor, subscription, BYOL, SaaS)
• Proven experience handling complex enterprise software estates and managing publisher audits independently
• Hands-on experience working with SAM tools such as Flexera, ServiceNow SAM Pro.
• Experience working on high-impact global projects, strategic initiatives, and change management initiatives
• Excellent communication and ability to work independently as an individual contributor and collaborate effectively with cross-functional teams.