Servicenow Developer

Tekskills; Chennai District, Bengaluru, Dadri; On-site; INR 800,000 - 1,200,000; Full time

Job summary

A leading technology service provider is looking for a skilled ServiceNow Software Asset Management (SAM) Specialist in Chennai, India, with 3–4 years of relevant experience. The role requires working closely with implementation partners to ensure effective delivery of SAM processes and frameworks within ServiceNow. Candidates should have solid software licensing knowledge and excellent communication skills. The position involves responsibilities in data management, stakeholder coordination, and compliance reporting. This is an excellent opportunity for those passionate about SAM and IT asset management.

Qualifications

• 3–4 years of experience in Software Asset Management.
• At least 1–2 years working directly with ServiceNow SAM.
• Strong understanding of software licensing models.

Responsibilities

• Partner with the implementation vendor to operationalize SAM processes.
• Coordinate and execute data collection and normalization.
• Participate in system testing and defect tracking.

Skills

Software Asset Management experience

ServiceNow knowledge

Communication skills

Data analysis

Job description

We are seeking a ServiceNow Software Asset Management (SAM) Specialist with 3–4 years of hands‑on experience to support a strategic SAM implementation initiative. This contractor will operate as an extension of the internal IT Asset Management function and collaborate closely with the implementation partner to drive successful delivery across design, configuration, data readiness, testing, and enablement workstreams.

Key Responsibilities

• Partner with the implementation vendor to operationalize SAM processes, workflows, and configurations within the ServiceNow platform.
• Support requirements gathering, solution validation, and functional design discussions to ensure alignment with enterprise standards and governance.
• Coordinate and execute data collection, normalization, and reconciliation activities related to software entitlements, installations, and license models.
• Assist in building discovery mappings, integration inputs, and license reconciliation logic to ensure accurate compliance reporting.
• Participate in system testing (SIT/UAT), defect tracking, and release readiness activities.
• Prepare documentation including process maps, configuration guides, user training content, and operational procedures.
• Serve as a central liaison across ITAM, Procurement, Security, and vendor stakeholders to resolve data gaps and clarify software licensing requirements.
• Provide day‑to‑day support to ensure the implementation project remains on schedule and risk‑managed.

Required Qualifications

• 3–4 years of experience in Software Asset Management, with at least 1–2 years working directly with ServiceNow SAM.
• Strong understanding of software licensing models (e.g., Microsoft, Adobe, Oracle, SaaS subscriptions).
• Familiarity with ServiceNow Discovery, CMDB, normalization, reconciliation rules, and entitlement workflows.
• Demonstrated ability to collaborate in a matrixed, vendor‑supported delivery environment.
• Excellent communication, documentation, and stakeholder‑coordination skills.
• Ability to analyze large data sets, identify discrepancies, and drive remediation with cross‑functional teams.

Preferred Skills

• Experience supporting SAM tool deployments or enhancements in an enterprise environment.
• Understanding of ITAM, HAM, and Procurement interdependencies.
• ServiceNow certifications (SAM, ITAM, or related modules) are advantageous.