ServiceNow ITAM (SAM/HAM) Developer

Zoho; India; Remote; INR 1,200,000 - 2,400,000; Full time

Job summary

Zoho is seeking a ServiceNow ITAM Developer with deep expertise in SAM Pro to enhance asset management capabilities. The role focuses on advanced scripting, workflow automation, and integrating third-party discovery tools within ServiceNow.

You will work on complex catalog items, automated workflows, and robust backend reconciliation engines, while ensuring smooth platform upgrades and scalable configurations.

Qualifications

• 5+ years of hands-on ServiceNow development focusing on ITAM and SAM.
• Strong knowledge of SAM Pro data models and discovery.
• Proficient in SQL, XML, JSON and IntegrationHub steps.
• Certified System Administrator (CSA) certification.

Responsibilities

• Write and maintain complex Business Rules, Client Scripts, Script Includes, and UI Actions within the SAM application.
• Design and implement automated software request and reclamation workflows using Flow Designer and IntegrationHub.
• Create Service Catalog items for software requests with complex client-side validations.
• Configure and troubleshoot ServiceNow Discovery, SCCM, JAMF, and third-party inventory integrations.
• Build REST/SOAP integrations to connect ServiceNow with external publisher portals and procurement systems.
• Optimize background jobs, reconciliation engines, and scheduled scripts; support platform upgrades.

Skills

ServiceNow ITAM

SAM Pro

SQL

REST/SOAP

Workflow

Education

CSA Certification

Tools

Flow Designer

IntegrationHub

SCCM

JAMF

Job description

Mandatory Certification:

ServiceNow Certified System Administrator (CSA)

Job Summary

We are seeking a ServiceNow ITAM Developer with deep expertise in Software Asset Management Pro (SAM Pro). The ideal candidate will focus on advanced scripting, workflow automation, third‑party discovery integrations, and optimizing backend reconciliation engines.

Key Responsibilities

Write and maintain complex Business Rules, Client Scripts, Script Includes, and UI Actions within the SAM application.

Design and implement automated software request and reclamation workflows using Flow Designer and IntegrationHub.

Create Service Catalog items for software requests with complex client-side validations.

Configure and troubleshoot ServiceNow Discovery, SCCM, JAMF, and third-party inventory integrations.

Build REST/SOAP integrations to connect ServiceNow with external publisher portals and procurement systems.

Optimize background jobs, reconciliation engines, and scheduled scripts; support platform upgrades.

Requirements

5+ years of hands‑on experience in ServiceNow development with a focus on ITAM/SAM.

Deep technical understanding of SAM Pro data models, Software Installation tables, Discovery Models, and Software Models.

Strong experience with SQL, XML, JSON, and IntegrationHub steps.

Certified System Administrator (CSA) certification.

Preferred Qualifications

Certified Implementation Specialist – Software Asset Management (CIS‑SAM).

ServiceNow Certified Application Developer (CAD).