ServiceNow Platform & ITSM Developer

Bosch; Coimbatore District; On-site; INR 2,500,000 - 4,200,000; Full time

Job summary

Bosch Global Software Technologies Private Limited in India seeks a senior ServiceNow Lead to own platform development and operations, driving ITSM.D, CMDB, automation and AI capabilities, delivering reliable services with minimal disruptions.

You will lead platform releases, upgrades, and enhancements, mentor engineers, and collaborate with stakeholders to optimize the ServiceNow estate and accelerate transformation initiatives.

Qualifications

• 8+ years of hands-on experience in ServiceNow development, administration, and platform operations.
• Strong expertise in ServiceNow Platform architecture and ITSM modules.
• Advanced ServiceNow development skills including JavaScript, Glide APIs, Business Rules, Script Includes, Client Scripts, ACLs, Flow Designer, and Service Catalog.
• Strong experience in platform releases, upgrades, cloning, patching, update sets, application repository, and deployment management.
• Experience with ATF, automated regression testing, release validation, and production support.
• Strong troubleshooting and root-cause analysis capabilities for complex platform and integration issues.
• Good understanding of CMDB, CSDM, CI relationships, data quality, Discovery, and integration concepts.

Responsibilities

• Lead ServiceNow Platform operations and ensure availability, reliability, and performance of critical services.
• Own technical resolution of complex platform issues, recurring incidents, and production problems through root-cause analysis and preventive actions.
• Lead ATF and Redline support activities, including automated regression testing and release validation.
• Plan and coordinate platform releases, upgrades, patching, cloning, instance migrations, and production deployments.
• Provide technical leadership for ServiceNow development, configuration, integrations, and platform enhancements.
• Drive technical activities related to ITSM.D transition and transformation initiatives.
• Lead CMDB improvements covering data quality, CI relationships, integrations, governance, and platform dependencies.
• Evaluate and implement ServiceNow AI, Now Assist, and automation capabilities to improve productivity and reduce manual operational effort.
• Design and review solutions using Business Rules, Script Includes, Client Scripts, Flow Designer, Service Catalog, Integration Hub, APIs, and other ServiceNow capabilities.
• Establish development, testing, deployment, and operational standards aligned with ServiceNow best practices.
• Identify opportunities for platform optimization, technical debt reduction, automation, and continuous improvement.
• Mentor developers and operations engineers and provide technical guidance for complex requirements and issues.
• Collaborate with platform owners, architects, process owners, infrastructure teams, security teams, and other stakeholders.

Skills

ServiceNow Platform Architecture

ITSM Modules

JavaScript & Glide APIs

Business Rules & Script Includes

Release Management & Deployment

ATF & Automated Testing

CMDB & CI Relationships

Discovery & Integrations

REST/SOAP APIs

Now AI / Now Assist / Virtual Agent

Education

BE/B.Tech or equivalent

Tools

ATF

IntegrationHub

MID Server

Job description

Company Description

Bosch Global Software Technologies Private Limited is a 100% owned subsidiary of Robert Bosch GmbH, one of the world's leading global supplier of technology and services, offering end-to-end Engineering, IT and Business Solutions. With over 27,000+ associates, it’s the largest software development center of Bosch, outside Germany, indicating that it is the Technology Powerhouse of Bosch in India with a global footprint and presence in the US, Europe and the Asia Pacific region.

Job Description

Responsible for the technical ownership of ServiceNow Platform development and operations and strategic ITSM initiatives, ensuring reliable platform services while driving ITSM.D, CMDB, automation, and ServiceNow AI capabilities.

• Ensure reliable ServiceNow Platform and ATF operations while minimizing business-impacting disruptions.




• Deliver platform releases, upgrades, enhancements, and technical improvements within agreed quality and timelines.




• Establish and enhance CMDB, ServiceNow AI, and automation capabilities to improve efficiency and reduce manual effort.

Roles & Responsibilities:

• Lead ServiceNow Platform operations and ensure availability, reliability, and performance of critical services.




• Own technical resolution of complex platform issues, recurring incidents, and production problems through root-cause analysis and preventive actions.




• Lead ATF and Redline support activities, including automated regression testing and release validation.




• Plan and coordinate platform releases, upgrades, patching, cloning, instance migrations, and production deployments.




• Provide technical leadership for ServiceNow development, configuration, integrations, and platform enhancements.




• Drive technical activities related to ITSM.D transition and transformation initiatives.




• Lead CMDB improvements covering data quality, CI relationships, integrations, governance, and platform dependencies.




• Evaluate and implement ServiceNow AI, Now Assist, and automation capabilities to improve productivity and reduce manual operational effort.




• Design and review solutions using Business Rules, Script Includes, Client Scripts, Flow Designer, Service Catalog, Integration Hub, APIs, and other ServiceNow capabilities.




• Establish development, testing, deployment, and operational standards aligned with ServiceNow best practices.




• Identify opportunities for platform optimization, technical debt reduction, automation, and continuous improvement.




• Mentor developers and operations engineers and provide technical guidance for complex requirements and issues.




• Collaborate with platform owners, architects, process owners, infrastructure teams, security teams, and other stakeholders.
  

Qualifications

Educational qualification:

BE/B.Tech or equivalent.

Experience :

8+ years of hands-on experience in ServiceNow development, administration, and platform operations.

Mandatory/required Skills :

1. Strong expertise in ServiceNow Platform architecture and ITSM modules.




2. Advanced ServiceNow development skills including JavaScript, Glide APIs, Business Rules, Script Includes, Client Scripts, ACLs, Flow Designer, and Service Catalog.




3. Strong experience in platform releases, upgrades, cloning, patching, update sets, application repository, and deployment management.




4. Experience with ATF, automated regression testing, release validation, and production support.




5. Strong troubleshooting and root-cause analysis capabilities for complex platform and integration issues.




6. Good understanding of CMDB, CSDM, CI relationships, data quality, Discovery, and integration concepts.

Preferred Skills :

1. Experience with REST/SOAP APIs, IntegrationHub, MID Server, and enterprise integrations.




2. Knowledge or hands-on exposure to ServiceNow AI, Now Assist, Virtual Agent, and automation capabilities.




3. Ability to translate business requirements into scalable and maintainable technical solutions.




4. Strong technical leadership, stakeholder management, communication, and decision-making skills.




5. Ability to mentor team members and drive technical standards and best practice