ServiceNow ITSM Deployment Lead

Accenture India Private Limited; Bengaluru; On-site; INR 1,800,000 - 2,400,000; Full time

Job summary

Accenture India Private Limited in Hyderabad seeks a seasoned ServiceNow ITSM Senior Developer to design, develop, and enhance enterprise IT Service Management solutions on the ServiceNow platform. The role involves leading complex customizations, implementing ITSM best practices, integrating external systems, and ensuring scalable and high-performing solutions aligned with ITIL processes.

The candidate will mentor junior developers, conduct code reviews, and drive upgrades and release

Qualifications

• 5–10+ years of ServiceNow development experience.
• Strong expertise in ServiceNow ITSM module implementation.
• Advanced knowledge of JavaScript (client-side & server-side), GlideRecord, GlideSystem, and Script Includes.
• Experience with Flow Designer and Workflow customization.
• Strong experience in Service Catalog development.
• Hands-on experience with REST & SOAP integrations.
• Deep understanding of ITIL processes and ITSM best practices.

Responsibilities

• Lead design and development of ServiceNow ITSM solutions across Incident, Problem, Change, Request, Knowledge, and Service Catalog.
• Design and implement advanced ServiceNow configurations and custom applications.
• Develop and maintain Business Rules, Script Includes, Client Scripts, UI Policies, ACLs, and Workflows.
• Develop and manage Service Catalog items, Record Producers, and Catalog workflows.
• Implement REST and SOAP integrations with third-party systems.
• Optimize platform performance and ensure scalability of solutions.

Skills

ServiceNow ITSM

JavaScript

Flow Designer

REST/SOAP integrations

ITIL processes

Education

Bachelor's degree in Computer Science/IT

Tools

REST API

SOAP API

GlideRecord

Job description

Deployment Lead Project Role : Deployment Lead Project Role Description : Plan and lead the execution of a comprehensive deployment plan, including work planning, scheduling, budgeting, metrics, training, pilots, and resources. Collaborate with all project teams to manage interdependencies, ensure alignment between all deployment-related activities, and monitor & control progress through the deployment plan. Must have skills : ServiceNow IT Service Management (ITSM) Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education

Job Summary We are seeking an experienced ServiceNow ITSM Senior Developer to design, develop, and enhance enterprise IT Service Management solutions on the ServiceNow platform. The role involves leading complex customizations, implementing ITSM best practices, integrating external systems, and ensuring scalable and high-performing solutions aligned with ITIL processes.

Key Responsibilities

• Lead design and development of ServiceNow ITSM solutions across: Incident Management Problem Management Change Management Request Management Knowledge Management Service Catalog
• Design and implement advanced ServiceNow configurations and custom applications.
• Develop and maintain: Business Rules Script Includes Client Scripts UI Policies / UI Actions ACLs Scheduled Jobs Build workflows using Flow Designer and advanced automation techniques.
• Develop and manage Service Catalog items, Record Producers, and Catalog workflows.
• Implement REST and SOAP integrations with third-party systems.
• Optimize platform performance and ensure scalability of solutions.
• Troubleshoot complex issues and perform root cause analysis.
• Collaborate with architects, business analysts, and stakeholders to translate requirements into technical solutions.
• Support ServiceNow upgrades, patches, and release management.
• Ensure adherence to ServiceNow best practices and coding standards.
• Mentor junior developers and conduct code/design reviews.

Required Skills

• 5–10+ years of ServiceNow development experience.
• Strong expertise in ServiceNow ITSM module implementation.
• Advanced knowledge of: JavaScript (client-side and server-side) GlideRecord, GlideSystem, GlideAjax Business Rules, Script Includes ACLs and security model Experience with Flow Designer and Workflow customization.
• Strong experience in Service Catalog development.
• Hands-on experience with REST/SOAP API integrations.
• Deep understanding of ITIL processes and ITSM best practices.
• Experience in performance tuning and platform optimization.
• Strong debugging and troubleshooting skills.

Preferred Skills

• Experience with: CMDB and CSDM Service Portal / Employee Center IntegrationHub Virtual Agent Performance Analytics Discovery (basic understanding)
• Experience with enterprise integrations (Azure AD, LDAP, SAP, Jira, Microsoft Teams, etc.).
• Knowledge of Agile/Scrum and DevOps practices.
• Exposure to Automated Test Framework (ATF).

Qualifications

• Bachelor s degree in Computer Science, Information Technology, or related field.
• ServiceNow Certified System Administrator (CSA) – Preferred
• ServiceNow Certified Implementation Specialist – ITSM (CIS-ITSM) – Preferred
• ITIL Foundation Certification – Preferred

Key Competencies

• Strong leadership and mentoring capabilities.
• Excellent problem-solving and analytical skills.
• Ability to handle complex technical challenges independently.
• Strong communication and stakeholder management skills.
• Ability to work in fast-paced enterprise environments.

Nice to Have

• Experience in enterprise-scale ITSM transformation projects.
• Knowledge of CMDB governance and data model best practices.
• Exposure to ServiceNow platform upgrades and migration projects.
• Understanding of AI capabilities within ServiceNow (Now Assist, Predictive Intelligence).

Additional Information:

• The candidate should have minimum 3 years of experience in ServiceNow IT Service Management (ITSM).
• This position is based at our Hyderabad office.
• A 15 years full time education is required.