ServiceNow Platform Architect

Tata Consultancy Services; Chennai District, Bengaluru, Mumbai; On-site; INR 4,000,000 - 7,000,000; Full time

Job summary

Tata Consultancy Services in Chennai seeks a Senior ServiceNow Architect to lead the end-to-end platform strategy across ITSM, CMDB/CSDM, IRM, HRSD, and more. You will collaborate with executives, platform owners, and development teams to define scalable, secure, and high-performing solutions, balancing out-of-the-box capabilities with necessary customizations.

The ideal candidate brings 8+ years in ServiceNow, CTA/CMA/CAD certifications, strong JavaScript and integration skills, and a track

Qualifications

• 8+ years of technical expertise in ServiceNow ecosystem.
• 2 implementation projects, one for a large customer.
• Strong knowledge of ServiceNow Platform.
• 4+ years in ServiceNow architecture, design, and implementation.
• Certifications: CTA or CMA, CAD, CIS in modules.
• Expertise in JavaScript (server/client), Glide APIs, Script Includes, Business Rules, Flow Designer, Service Portal.
• CMDB/CSDM, Instance Strategy, Security, Integrations (REST/SOAP, IntegrationHub).
• Excellent communication skills for C-level stakeholders.

Responsibilities

• Be trusted advisor to clients on architecture, maturity, and governance of the Now Platform.
• Define end-to-end technical strategy for ServiceNow with multiple modules.
• Enforce governance, naming conventions, and coding standards.
• Identify and remediate technical debt while minimizing customizations.
• Lead POC/pilot efforts for new capabilities/features (GenAI, Now Assist).
• Provide technical leadership and mentorship to developers and admins.

Skills

ServiceNow

Architectural Design

JavaScript

REST/SOAP Integrations

ITSM/CMDB/CSDM

Agile & DevOps

Executive Communication

CTA/CMA/CAD Certifications

Mentorship & Leadership

POC & Pilot Delivery

Tools

ATF

IntegrationHub

ServiceNow Studio

Job description

Role & responsibilities

• will be the trusted advisor to clients, guiding them on the architecture, maturity, and governance of the Now Platform.
• will work closely with executive stakeholders, platform owners, and development teams to define technical strategies that align with business goals and industry best practices.
• focused on long-term platform health, reducing technical debt, and driving adoption of new features (including AI and LLM capabilities)
• Define the end-to-end technical strategy for ServiceNow, ensuring scalability, security, and performance across multiple modules (ITSM, ITOM, CMDB/CSDM, IRM, HRSD, CSM, SPM, SecOps, Creator Workflows, etc).
• Establish and enforce technical governance, including instance strategy, platform guardrails, naming conventions, and coding standards.
• Proactively identify and remediate technical debt, ensuring adherence to out-of-the-box capabilities to minimize customization.
• Collaborate with Enterprise Architects to position ServiceNow as a digital transformation standard integrated with core enterprise systems (e.g., SAP, Workday, Azure).
• Translate business objectives into actionable, phased technical roadmaps.
• Provide technical leadership, guidance, and mentorship to ServiceNow developers and administrators.
• Evaluate and recommend new ServiceNow capabilities, focusing on GenAI, agentic automation, and Now Assist.
• Create and maintain high-level design (HLD) documentation, architectural diagrams, and best-practice guides
• Evangelize ServiceNow to various department within customer organization outside of IT Infrastructure.
• Identify and adopt best practices to manage customizations.
• Lead POC/pilot effort of new capabilities/product features

Preferred candidate profile

• 1) 8+ years of technical expertise in ServiceNow ecosystem
• 2) At least 2 implementation project experience one of which is for large customer.
• 3) Strong knowledge of ServiceNow Platform
• 4) At least 4+ years specialized in ServiceNow architecture, design, and implementation.
• 5) Certifications: Certified Technical Architect (CTA) or Certified Master Architect (CMA), ServiceNow Certified Application Developer (CAD), Certified Implementation Specialist (CIS) in one or more modules
• 6) In-depth knowledge of JavaScript (server/client), Glide APIs, Script Includes, Business Rules, Flow Designer, and Service Portal.
• 7) Strong expertise in CMDB/CSDM, Instance Strategy, Security, and Integrations (REST/SOAP, IntegrationHub).
• 8) Exceptional communication skills, with the ability to present technical concepts to C-level stakeholders.
• 9) Experience with ServiceNow modules like ITSM, CMDB/CSDM, IRM, ITOM, HRSD, SecOps, SPM, CSM, and Creator Workflows, etc
• 10) Strong experience in integrating ServiceNow platform with other enterprise systems using various integration mechanisms
• 11) Experience with upgrades, simplification of customizations
• 12) Ability to work in a consulting & advisory role with clients
• 13) Ability to work as Expert guide
• 14) Experience with Agile & DevOps

Good-to-Have

Minimum 2 mandate details are mandate with two or 3 liners.

• 1) Excellent communication skills, both written and verbal, ability to work effectively in virtual teams across multiple locations.
• 2) Experience with multiple ServiceNow modules
• 3) Experience with other platform integrations in Enterprise landscape
• 4) Experience with Automated Test Framework (ATF) and DevOps/CI/CD pipelines.
• 5) Experience implementing Now Assist
• 6) BFSI Industry-specific experience