Architect

Harris Computer; Maharashtra; On-site; INR 400,000 - 700,000; Full time

Job summary

Harris Computer in Maharashtra, India, seeks a senior ServiceNow Architect to lead platform design, ensuring alignment with business strategy and providing technical leadership to the platform team.

You will own architecture, drive ITSM/ITOM integration, implement best practices, and guide AI-enabled process improvements while working in shifts. Extensive ServiceNow expertise and ITIL knowledge are required.

Qualifications

• Total 12+ yrs of experience and 8+ years relevant work experience.
• Architectural experience with ServiceNow is required.
• Must be willing to work in shifts.
• Experience in solution design/architecture of ServiceNow projects (ITSM/CSM/ITOM).
• Experience with complex software solutions.
• Ability to define and manage complex processes and issues with independent judgment.
• Proven track record in driving issues to resolution.
• Industry domain expertise in relevant sectors.
• Experience writing technical functional specifications.
• Experience integrating AI into work processes and decision making.

Responsibilities

• Ensures platform alignment with the business strategy.
• Provides consultative technical leadership to the platform team.
• Creates and maintains a detailed view of the existing architecture.
• Provides architectural controls to ensure correct technical solutions.
• Resolves technical escalations and defects.
• Participates in process workshops.
• Assists in migrating configuration across instances.
• Oversees platform integrations implementation and maintenance.
• Oversees the security of the Now Platform.

Skills

ServiceNow configuration

ServiceNow development

Waterfall & Agile/Scrum

Web technologies

Web services integration

ITIL concepts

Communication skills

Training & support

Education

Bachelor's Degree in Computer Science or related

ServiceNow Certified (Developer / CIS / CTA / CMA)

ITIL Foundations Certification

Tools

Variable sets

Forms design

Business Rules

UI Policies

Client Scripts

Transform Map

Job description

Essential Functions /Major Job Responsibilities

• Ensures platform alignment with the business strategy
• Provides consultative technical leadership to the platform team
• Creates and maintains a detailed view of the existing architecture
• Provides architectural controls to ensure the correct technical solutions are used when delivering business solutions
• Resolves technical escalations, including responding to defects
• Participates in process workshops
• Assists in migrating configuration across instances
• Oversee the implementation and maintenance of platform integrations
• Oversee the security of the Now Platform

Job Requirements

Education and Certifications

• Bachelor's Degree in Computer Science or related
• ServiceNow Certified (preferably ServiceNow Application Developer, CSM Implementation Specialist (CIS), Technical Architect (CTA) or Master Architect (CMA))
• ITIL Foundations Certification preferred

Experience

• Total 12+ yrs of experience and 8+ years relevant work experience
• Must have architectural experience with Service now
• Must be willing to work in shifts
• Experience in Solution Design and Architecture of ServiceNow specific projects of at least one module such as ITSM, CSM or ITOM.
• Experience with complex software solutions.
• Must be able to define and manage complex process and/or product issues of a broad scope using independent judgment
• Success driving complex issues through analysis and resolution
• Industry domain expertise
• Experience writing technical functional specifications required
• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.

Required Skills

Knowledge, Skills and Abilities

• Proven experience in configuration, customization, development, and administration on the ServiceNow platform
• Proven experience in implementing new functionality using Variable sets, Forms design, Business Rules, UI Policies, Client Scripts, Access Control Lists, Workflow Activities, Flows, Script Includes, Transform Map etc.
• Proven experience in working within both waterfall and Agile/Scrum methodologies.
• Practical experience of setting up ServiceNow API’s and MID servers
• Practical experience with Web Technologies (XML, HTML, JavaScript, etc.) and relational databases
• Practical experience in end-to- end delivery of ServiceNow integration with other third-party systems (Oracle, TFS, JIRA, Workday etc.) using: SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST, SCP, FTPS
• Strong understanding of ITIL concepts and policies for managing information technology infrastructure, development, and operations (ITIL Foundations certification preferred)
• Excellent communication and interpersonal skills, including the ability to collaborate with personnel at all levels of the enterprise in a cooperative and effective manner
• Excellent conflict management and negotiation skills
• Ability to train and support others on functional area-related topics.

Preferred Skills

• Proven organizational skills
• High energy, ambitious self-starter with an aptitude for learning and customer focus
• Ability to work independently, work in a fast-paced environment, and manage workload prioritization to deliver high quality work products on time with minimal direction
• Working knowledge of business value justification, business case development and financial modeling as it pertains to IT investment
• Working knowledge of vendor management principles and procedures.