ServiceNow Architect

Neev Systems; Hyderabad; On-site; INR 223,200 - 334,800; Full time

Job summary

Neev Systems in Hyderabad is seeking a ServiceNow Architect to own and drive the overall ServiceNow architecture strategy. The ideal candidate will have over 8 years of experience in ServiceNow development and possess relevant certifications.

This role involves designing scalable solutions and leading integrations with systems like OKTA, Azure AD, and more. You will collaborate with business stakeholders to ensure platform performance and compliance standards. Join us to innovate and enhance ServiceNow capabilities.

Qualifications

• 8+ years of experience in ServiceNow design, development, and implementation.
• Expertise in Flow Designer and integration with various systems.
• Proven success in architecting large-scale ServiceNow solutions.

Responsibilities

• Own the overall ServiceNow architecture aligned with business goals.
• Architect and develop Service Portals and integrations with enterprise systems.
• Stay updated on the latest ServiceNow features and drive innovation.

Skills

ServiceNow design

IntegrationHub

REST/SOAP APIs

Cloud Management

Stakeholder management

Education

ServiceNow Certified System Administrator (CSA)

Certified Application Developer (CAD)

Certified Implementation Specialist (CIS)

Tools

OKTA

Azure AD

SAP

Oracle

JIRA

MS Teams

Job description

Key Responsibilities

• Own the overall ServiceNow architecture — defining platform strategy, governance standards, and roadmap aligned with business and IT goals.
• Design and implement scalable solutions across multiple ServiceNow modules:
• ITSM (Incident, Problem, Change, Request, CMDB)
• CSM (Customer Service Management)
• ITOM (Discovery, Event, Service Mapping, Cloud Management)
• ITAM (Hardware, Software, and Cloud Asset Management)
• SecOps (Security Incident, Vulnerability, Threat Intelligence)
• GRC (Policy, Risk, Audit, and Compliance Management)
• APM (Application Portfolio Management)
• Architect, develop, and optimize Service Portals, Virtual Agent, and Employee Center experiences.
• Lead complex integrations with enterprise systems such as OKTA, Azure AD, Oracle, SAP, Salesforce, JIRA, MS Teams, Active Directory, and monitoring tools via REST APIs, IntegrationHub, and MID Servers.
• Ensure platform performance, scalability, and maintainability through best‑practice design and governance.
• Define data models and relationships across CMDB, CSDM, and other configuration elements.
• Enforce security and compliance standards, including ACLs, SSO/MFA setup, and data protection measures.
• Guide and mentor development teams, performing design reviews and code governance.
• Collaborate with business stakeholders to translate requirements into architectural blueprints and technical designs.
• Promote automation, orchestration, and AI‑driven efficiencies using Flow Designer, Predictive Intelligence, and AI Search.
• Maintain architectural documentation, reusable frameworks, and solution templates for ongoing improvement.
• Stay updated on the latest ServiceNow features and drive continuous innovation within the platform.

Qualifications

• 8+ years of experience in ServiceNow design, development, and implementation across multiple modules.
• Proven success in architecting large‑scale, enterprise‑grade ServiceNow solutions.
• Expertise in Flow Designer, IntegrationHub, REST/SOAP APIs, CMDB, and CSDM frameworks.
• Hands‑on experience with platform integrations (OKTA, Azure AD, JIRA, Teams, SAP, Oracle, etc.).
• Certifications: ServiceNow Certified System Administrator (CSA), Certified Application Developer (CAD); Certified Implementation Specialist (CIS) in at least one domain preferred (ITSM, ITOM, SecOps, or GRC).
• Excellent communication, stakeholder management, and technical leadership skills.

Nice to Have

• Experience implementing Virtual Agent, Performance Analytics, Predictive Intelligence, or GenAI capabilities.
• Knowledge of cloud, security, and compliance frameworks (ISO, NIST, SOC2, etc.).
• Background in DevOps, CI/CD pipelines, or Agile delivery using JIRA or Azure DevOps.
• Prior experience establishing a ServiceNow Center of Excellence (CoE) or leading multi‑instance strategies.