ServiceNow (Now Assist Architect) | Hybrid Mode | Full-time (FTE)

Carnation Infotech Pvt Ltd.; Pune District, Gurugram District, Bengaluru; Hybrid; INR 4,500,000 - 6,500,000; Full time

Job summary

Carnation Infotech Pvt Ltd. is seeking a senior NOW Assist Architect to deliver NOW Assist capabilities within the Diageo NOW Assist transformation program.

This PAN India role requires leading architecture for NOW Assist, Virtual Agent, GenAI, AI search, and integrations at client locations. You will translate business requirements to ServiceNow AI capabilities, drive governance, and review designs for security, scalability, and platform best practices.

Qualifications

• 12+ years of ServiceNow experience.
• Hands-on NOW Assist, Virtual Agent, ITSM Pro Plus, and AI capabilities.
• Strong enterprise architecture and stakeholder management skills.
• Experience leading large ServiceNow transformation programs.

Responsibilities

• Lead overall NOW Assist and Virtual Agent solution architecture.
• Define use case design standards, governance, and delivery roadmap.
• Translate business requirements into ServiceNow AI capabilities with stakeholders.
• Drive architecture for GenAI, NLU, AI Search, Virtual Agent, and integrations.
• Review solution design, security, scalability, and platform best practices.

Skills

NOW Assist

Virtual Agent

ITSM Pro Plus

AI capabilities

Enterprise architecture

Stakeholder management

Program leadership

Tools

ServiceNow Platform

GenAI tooling

Job description

Role: ServiceNow (NOW Assist Architect)

Experience: 10+ Years

Employment Type: Full-time (FTE)

Location: PAN India (at Client locations only)

Mandatory Skills: NOW Assist, ServiceNow - IT Service Management.

Role Summary

Responsible for delivery of NOW Assist Architect capabilities within the Diageo NOW Assist transformation program.

Key Responsibilities

• Lead overall NOW Assist and Virtual Agent solution architecture.
• Define use case design standards, governance, and delivery roadmap.
• Work with customer stakeholders to translate business requirements into ServiceNow AI capabilities.
• Drive architecture for GenAI, NLU, AI Search, Virtual Agent, and integrations.
• Review solution design, security, scalability, and platform best practices.

Required Skills & Experience

• 12+ years of ServiceNow experience.
• Hands-on NOW Assist, Virtual Agent, ITSM Pro Plus, and AI capabilities.
• Strong enterprise architecture and stakeholder management skills.
• Experience leading large ServiceNow transformation programs.