ServiceNow - IT Service Management.

Carnation Infotech; Hyderabad, Pune District, Bengaluru; Hybrid; INR 4,000,000 - 7,000,000; Full time

Job summary

Carnation Infotech Pvt Ltd. is seeking a seasoned NOW Assist Architect to lead the architecture and delivery of NOW Assist capabilities within a major ServiceNow transformation program in India.

You will own the overall NOW Assist and Virtual Agent solution design, governance, and integration strategy to meet business objectives. The role requires deep expertise in NOW Assist, Virtual Agent, and ITSM, along with strong stakeholder management and program leadership to drive secure, scalable

Qualifications

• 12+ years ServiceNow experience.
• Hands-on NOW Assist and Virtual Agent capabilities.
• Strong enterprise architecture and stakeholder management.
• Experience leading large ServiceNow transformation programs.

Responsibilities

• Lead overall NOW Assist and Virtual Agent solution architecture.
• Define use case design standards, governance and delivery roadmap.
• Translate business requirements into ServiceNow AI capabilities.
• Drive architecture for GenAI, NLU, AI Search, Virtual Agent and Integrations.
• Review solution design, security, scalability and platform best practices.

Skills

ServiceNow

NOW Assist

Virtual Agent

ITSM Pro Plus

Enterprise Architecture

Job description

NOW Assist Architect

Role Summary: Responsible for delivery of NOW Assist Architect capabilities within the Diageo NOW Assist transformation program.

Key Responsibilities

• Lead overall NOW Assist and Virtual Agent solution architecture
• Define use case design standards, governance and delivery roadmap
• Work with customer stakeholders to translate business requirements into ServiceNow Al capabilities
• Drive architecture for GenAI, NLU, Al Search, Virtual Agent and Integrations
• Review solution design, security, scalability and platform best practices

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Required Skills & Experience

12+ years ServiceNow experience

• Hands-on NOW Assist, Virtual Agent, ITSM Pro Plus, Al capabilities
• Strong enterprise architecture and stakeholder management skills

Experience leading large ServiceNow transformation programs