ServiceNow

Infinity Techno Vision; Hyderabad, Mumbai; Hybrid; INR 1,800,000 - 2,400,000; Full time

Job summary

Infinity Techno Vision in Hyderabad is seeking a Senior ServiceNow Digital Delivery Architect to lead architecture and delivery on the ServiceNow platform, translating business needs into scalable solutions while guiding the delivery team.

You will work across ITSM, ITOM, CSM, HRSD modules to drive digital transformation, ensuring best practices and strong stakeholder engagement throughout the project lifecycle.

Qualifications

• Must have strong ServiceNow architecture experience.
• End-to-end ServiceNow implementation/delivery experience.
• Strong knowledge of multiple ServiceNow modules.
• Ability to translate business requirements into technical solutions.
• Experience leading ServiceNow implementation teams.
• Integration experience – REST/SOAP, IntegrationHub/MID Server.

Skills

ServiceNow architecture

End-to-end delivery

Multiple ServiceNow modules

Solution/technical architecture

Integration experience (REST/SOAP/API)

Stakeholder management

Translate business requirements to IT

Lead ServiceNow implementation teams

Tools

ServiceNow

Job description

Role - ServiceNow Digital Delivery Architect

Required Experience - 8 to 12 yrs

Job Location- Hyderabad

Digital transformation and process automation ServiceNow Digital Delivery Architect, it is essentially a senior ServiceNow architecture + delivery role.

This person understands the customers digital/business requirements and designs how those requirements should be implemented on the ServiceNow platform, while guiding the delivery team.
ServiceNow describes architect roles as translating business goals and technical requirements into an architectural blueprint and roadmap, while ensuring the solution follows platform best practices. “Digital” generally refers to using ServiceNow as a digital workflow/transformation platform, not just traditional IT ticketing.

It can involve areas such as:

• ITSM – Incident, Problem, Change, Service Request
• ITOM – monitoring, Discovery, CMDB
• CSM – customer service
• HRSD – HR workflows
• Service Portal / Employee Experience
• Automation & Flow Designer
• Integrations/API
• AI / Now Assist
• Digital transformation and process automation

Must-have

• Strong ServiceNow architecture experience
• End-to-end ServiceNow implementation/delivery experience
• Strong knowledge of multiple ServiceNow modules
• Solution/technical architecture
• Integration experience – REST/SOAP, APIs, IntegrationHub/MID Server
• Strong client/stakeholder management
• Ability to translate business requirements into technical solutions
• Experience leading ServiceNow implementation teams

Good to have

• ITSM / ITOM / CSM / HRSD
• CMDB/CSDM
• Service Portal / Employee Center
• Flow Designer
• ServiceNow AI / Now Assist
• ServiceNow certifications such as CSA, CIS, CAD