Principal Engineer - Service Now

GrowthAXL; Hyderabad; On-site; INR 1,800,000 - 2,600,000; Full time

Job summary

A forward-thinking tech company based in Hyderabad is looking for a Principal Engineer to specialize in ServiceNow and AI Agent solutions. This role involves leading the development of cutting-edge Service Management and Automation solutions within the healthcare sector. The ideal candidate will have over 6 years of experience in software engineering, a strong background in AI integration, and excellent communication skills. This position offers the opportunity to shape innovative solutions and mentor team members alongside handling complex customer needs.

Qualifications

• 6+ years in software engineering, focusing on product design and user experience.
• Strong stakeholder management and communication skills.
• Familiarity with ServiceNow certifications (CMA, CTA) and additional certifications.

Responsibilities

• Lead the development of Service Management and Automation solutions.
• Act as a technical and functional consultant for ServiceNow implementations.
• Design, develop, and own AI agent platform components.

Skills

ServiceNow platform

AI/ML

large-scale systems

web frameworks

collaboration

agility in evolving environments

Job description

Principal Engineer – Service Now – Now Assist AI Agents

Job Description

Role

• Principal Engineer for ServiceNow focusing on Now Assist AI Agents
• Lead the development of modern Service Management and Automation solutions, primarily in Healthcare
• Design, develop, and own AI agent platform components, including prompt engineering, integrations, and workflows
• Act as a technical and functional consultant for ServiceNow implementations utilizing AI and the Now Assist platform
• Provide architectural guidance, deep product knowledge, and best practices
• Translate customer needs into scalable solutions and manage customer
• Enable and mentor team members on ServiceNow domains

Requirements

• Extensive experience in Professional Services, ideally with a software OEM background
• Strong understanding of AI integration into workflows, decision‑making, and automation
• Experience with agentic/autonomous systems, vector search, human‑AI interaction
• Proven experience with large‑scale, distributed systems and relevant technologies
• Familiarity with ServiceNow certifications (CMA, CTA) and additional certifications
• Hands‑on with LLMs, prompt engineering, and applying AI to solve real‑world problems
• 6+ years in software engineering, with a focus on product design and user experience
• Strong stakeholder management, communication skills, and ability to handle complex customer needs
• Architectural and systems design skills, capable of working with changing priorities

Skills

• Technical: ServiceNow platform, AI/ML, large‑scale systems, web frameworks, translating technical concepts to business stakeholders
• Design & Visualization: Creating wireframes, workflows, conceptual documents
• Soft skills: Ownership, execution, collaboration, agility in evolving environments