ServiceNow Lead/Architect

Zoho; Coimbatore District; On-site; INR 1,800,000 - 2,400,000; Full time

Benefits offered by this job

Paid time off

WFH / Flexible schedule

Health insurance (family)

Bonus & incentives

Free training & certifications

Job summary

NATLEX Technology Solutions Pvt Ltd in Coimbatore is seeking a ServiceNow Lead/Architect to design and implement ServiceNow solutions across ITSM and related modules. You will guide technical delivery, configuration, and scripting, while coordinating with global teams to ensure consistent deployment.

The role requires hands-on ServiceNow experience, strong communication, and the ability to work in a dynamic environment to meet tight timelines.

Qualifications

• Hands-on ServiceNow platform experience with ITSM modules.
• Strong knowledge of ServiceNow configurations and scripting best practices.
• Experience integrating ServiceNow with external applications via REST/JSON/web services.

Responsibilities

• Develop technical solutions on the ServiceNow platform to meet business requirements.
• Lead ITSM implementations and custom apps with full life cycle.
• Collaborate with global teams to implement ServiceNow across locations.

Skills

ServiceNow

ITSM

REST API

Scripting

Communication

Education

BE/B-Tech/MCA/BSc/BCA

Tools

REST API

Job description

NATLEX Technology Solutions Pvt Ltd | Full time

ServiceNow Lead/Architect

Coimbatore South, India | Posted on 04/16/2025

• The ServiceNow Consultant is responsible for developing technical solutions on the ServiceNow platform to meet the business requirements
  
• Development of ITSM & any other application, custom apps in ServiceNow Platform following best development practices
  
• Support other developers in their work to integrate existing systems with ServiceNow
  
• Strong hands-on ServiceNow implementation or development experience with full cycle implementation of ITSM (Incident, Problem, Change), Asset, CMDB, ITOM
  
• ServiceNow implementation of ITBM, GRC, HRSD modules will be added advantage
  
• ServiceNow upgrade hands-on will be added advantage
  
• Very good knowledge of the ITSM process
  
• Work with global ServiceNow team to implement the ServiceNow ( all the modules ) across all global locations of client
  
• Exceptional Interpersonal Skills & Ability to work independently and with a team
  

Requirements

• A Candidate should be able to perform in a dynamically changing environment.
  
• Should have prior hands-on working experience in ServiceNow platform
  
• ServiceNow Platform Configurations and ServiceNow Scripting, Best practices
  
• Integration to various solutions (SaaS, External Apps) using REST API / web service / JSON will be added advantage
  
• Ability to work with clients and partners directly and handle crunched timelines
  
• Excellent verbal/written communication, collaboration, analytical and presentation skills to lead an environment driven by customer service and teamwork.
  

Certifications

• ServiceNow Certified System Administrator (Desired)
  
• ITIL Certifications (desired)
  
• At least 1 mainline ServiceNow Implementation Certification (Desired)
  

Experience & Background

• BE/B-Tech/MCA/BSc/BCA
  
• 5+ years of IT industry experience.
  
• Implementation/customization experience on ServiceNow
  
• ITIL/ServiceNow
  
• Certifications will be an added advantage.
  
• Set up standards for quality control; measure and report performance against those standards
  
• Exposure on Service Now integration protocols with other application/systems
  
• Excellent attention to details, ability to multitask, and effective time management skills
  

What we Offer

• Excellent learning & career progression
  
• Paid Time Off - Holidays / Vacation
  
• WFH / Flexible Schedule
  
• Health Insurance coverage (Family as well)
  
• Bonus & Incentives
  
• Free Industry-leading training, certification and support
  
• Employee Recognitions & Teaming Activities