ServiceNow ITSM Developer

Tata Consultancy Services; Bengaluru; Remote; INR 800,000 - 1,200,000; Full time

Job summary

A prominent IT consultancy firm is looking for a ServiceNow ITSM Developer with 4-8 years of experience. The role involves configuring ServiceNow applications, ensuring code quality, and participating in Agile ceremonies. Key qualifications include a ServiceNow Certified Systems Administrator credential and strong communication skills for engaging with both technical and non-technical audiences. This opportunity offers the chance to work in a collaborative environment with a focus on service improvement in Karnataka, India.

Qualifications

• 4-8 years of experience in ServiceNow ITSM development.
• Experience configuring ServiceNow applications per design plans.
• Knowledge of unit and system integration testing.

Responsibilities

• Understand and document application requirements.
• Participate in stand-up meetings and feedback sessions.
• Responsible for code quality and unit testing.

Skills

ServiceNow ITSM Development

Incident Management

Change Management

Effective communication skills

Agile/Scrum methodology

Education

ServiceNow Certified Systems Administrator

Job description

Required Skillset: Service NOW SAM, HAM, ITAM

Location: PAN INDIA

Experience Range: 4-8 Years

Job Description:

Technical Competency

• Experience as a ServiceNow ITSM Developer and implementing Incident Management, Problem Management, Change Management, Knowledge Management, or Service Catalog, Mobile App, Virtual Agent
• Ability to configure ServiceNow ITSM applications in alignment with approved design plans
• Knowledge of unit testing, system integration testing, performance testing, user acceptance testing, or any client‑specific testing
• Familiarity with SQL query creation and LDAP query for connecting to and pulling data from Oracle, MySQL databases and AD respectively
• Worked with and understands the value in creating repeatable processes to design development, test, staging and production environments that are reliable with high availability
• Must be ServiceNow Certified Systems Administrator
• Should possess knowledge in Agile/Scrum methodology
• Basic knowledge with ITIL/industry standards
• Knowledge of software development lifecycle (SDLC)

Behavioral competency

• Effective communication skills with both non‑technical and technical audiences (verbal and written)
• Excellent interpersonal skills to work with the project team members collaboratively
• Participate and provide feedback during planning meetings (i.e., pre‑iteration, and retrospectives)

Good To Have

• ServiceNow Implementation Specialist certification

Responsibility of / Expectations from the Role

• Understand the given application requirements (or User Stories)
• Understand and follow the Best Practices and Standards/Guidelines for development
• Participate in the Daily stand‑up meetings and understand the changes proposed on the requirements / user stories
• Must be self‑directed and detail oriented in completing assigned tasks in an effective manner, meeting designated standards and criteria
• Responsible for the code quality of assigned tasks
• Perform unit testing and do documentation as required
• Provide support to the users during the user acceptance testing
• Provide any required training to the users on the user stories