ServiceNow ITOM L3 Support Engineer

Siro Clinpharm; India; Remote; INR 1,800,000 - 3,200,000; Full time

Job summary

SIRO Clinpharm Pvt. Ltd. is seeking a seasoned ServiceNow ITOM L3 Support Engineer to handle ITOM modules, event management, discovery, CMDB and CSDM. You will troubleshoot complex incidents and perform root cause analyses in a remote Pan-India setup.

The role requires 10+ years experience, immediate to 30 days notice, and proficiency with REST/SOAP APIs, Flow Designer, and ITIL-aligned processes. Remote-friendly with strong troubleshooting skills.

Qualifications

• Experience with ServiceNow ITOM modules and CMDB design.
• Strong understanding of ITIL processes and incident/problem/change management.
• Hands-on knowledge of Flow Designer/IntegrationHub and REST/SOAP integrations.

Skills

ServiceNow ITOM

Event Management

Discovery

CMDB

CSDM

L3 Support

Troubleshooting

Root Cause Analysis

JavaScript

Business Rules

Script Includes

Platform Upgrades

Patching

Performance Monitoring

ITIL

Incident Management

Problem Management

Change Management

Tools

Flow Designer

IntegrationHub

MID Server

REST APIs

SOAP APIs

Job description

Were Hiring: ServiceNow ITOM L3 Support Engineer

Location: Pan India|Remote

Experience: 10+ Years

Notice Period: Immediate to 30 Days

Key Skills

• ServiceNow ITOM, Event Management, Discovery, CMDB & CSDM
• L3 Support, Troubleshooting & Root Cause Analysis
• JavaScript, Business Rules, Script Includes
• MID Server, REST/SOAP APIs, Flow Designer & IntegrationHub
• Platform Upgrades, Patching & Performance Monitoring
• ITIL, Incident, Problem & Change Management

Certification: ServiceNow CSA mandatory; CIS Discovery/Event Management and ITIL Foundation preferred.