ServiceNow ITOM Developer

Capgemini; Navi Mumbai; On-site; INR 1,200,000 - 2,400,000; Full time

Job summary

Capgemini in Navi Mumbai is seeking a ServiceNow ITOM Developer to drive enterprise-scale IT operations transformation. You will design, develop, and implement ITOM solutions, focusing on Discovery, Service Mapping, Event Management, and CMDB modules, while building integrations and automating workflows.

The role requires hands-on scripting with JavaScript, Glide API, and REST/SOAP integrations, along with a strong ITIL understanding.

Qualifications

• Experience with ServiceNow ITOM modules: Discovery, Service Mapping, Event Management, CMDB.
• Hands-on experience in JavaScript, Glide API, and ServiceNow scripting.
• Experience with REST/SOAP API integrations.
• Good understanding of ITIL processes and IT Operations.
• Proficient in scripting (JavaScript, PowerShell, Python).

Responsibilities

• Design, develop, and implement ServiceNow ITOM solutions.
• Configure and maintain Discovery, Service Mapping, Event Management, and CMDB modules.
• Develop and customize workflows, business rules, scripts, and integrations within the ServiceNow platform.
• Troubleshoot and resolve ITOM-related issues and performance bottlenecks.
• Ensure CMDB data accuracy and integrity through automated discovery and reconciliation.
• Integrate ServiceNow with monitoring and observability tools.

Skills

ServiceNow ITOM

Discovery

Service Mapping

Event Management

CMDB

JavaScript

Glide API

REST/SOAP APIs

ITIL

Scripting - JavaScript

Tools

PowerShell

Python

REST/SOAP APIs

Job description

Job Summary

We're hiring a ServiceNow ITOM Developer to drive enterprise-scale IT operations transformation!

Responsibilities

• Design, develop, and implement ServiceNow ITOM solutions.
• Configure and maintain Discovery, Service Mapping, Event Management, and CMDB modules.
• Develop and customize workflows, business rules, scripts, and integrations within the ServiceNow platform.
• Troubleshoot and resolve ITOM-related issues and performance bottlenecks.
• Ensure CMDB data accuracy and integrity through automated discovery and reconciliation.
• Integrate ServiceNow with monitoring and observability tools.

Requirements

• Strong experience with ServiceNow ITOM modules: Discovery, Service Mapping, Event Management, CMDB
• Hands-on experience in JavaScript, Glide API, and ServiceNow scripting.
• Experience with REST/SOAP API integrations.
• Good understanding of ITIL processes and IT Operations.
• Proficient in scripting (JavaScript, PowerShell, Python).