ServiceNow ITOM (Developer/Lead''''''''s/Architect''''''''s)

TymblHub; Pune District; On-site; INR 1,200,000 - 2,100,000; Full time

Job summary

V2 Solutions in Pune is seeking a hands-on ServiceNow ITOM professional to configure and optimize Discovery and Service Mapping for on-premises and cloud environments. You will develop custom patterns, probes, sensors, and MID Server capacity to ensure robust discovery and maintain CMDB data integrity.

Collaborate with infrastructure, application, and cloud teams to map business services, align CMDB with CSDM, and integrate with third-party tools using REST/SOAP and IntegrationHub; monitor MID

Qualifications

• Hands-on ServiceNow ITOM Discovery & Service Mapping experience.
• Strong CMDB, CSDM, and enterprise-scale mapping expertise.
• Expert in building custom patterns, probes, and mapping optimization.
• Strong scripting: JavaScript; Glide API; Flow Designer.

Responsibilities

• Configure and optimize ServiceNow ITOM Discovery & Service Mapping.
• Develop and maintain custom patterns, probes, sensors, and MID Server capacity.
• Administer Discovery schedules, reconcile results, and handle anomalies to ensure CMDB data integrity.
• Collaborate with infrastructure, application, and cloud teams to map services and validate maps.

Skills

ServiceNow ITOM

CMDB/CSDM

Discovery patterns

Probes & sensors

JavaScript

Glide API

Flow Designer

IntegrationHub

REST/SOAP APIs

Tools

MID Server

SCCM

REST APIs

SOAP APIs

IntegrationHub

Job description

Your Role

Configure, and optimize ServiceNow ITOM Discovery and Service Mapping solutions for on-premises and cloud environments.

Develop and maintain custom patterns, probes, sensors, and MID Server capacity to ensure robust horizontal and top-down infrastructure discovery.

Administer Discovery schedules, reconcile results, and manage anomalies to uphold CMDB data integrity.

Define and enforce CMDB alignment with CSDM and enterprise data models, ensuring accurate CI relationships.

Integrate Discovery and Mapping with third-party tools (e.g., SCCM, cloud APIs), using REST/SOAP and IntegrationHub.

Collaborate with infrastructure, application, and cloud teams to accurately map business services; engage stakeholders in reviewing and validating service maps.

Monitor MID Server performance and scale deployments to match enterprise needs.

Your profile

Hands-on ServiceNow ITOM (Discovery & Service Mapping). Profound understanding of CMDB, CSDM, Discovery architectural best practices, and enterprise-scale implementations. Expert in building custom Discovery patterns, probes, sensors, and optimizing mapping techniques (traffic, tag, and predictive intelligence). Strong scripting skills (JavaScript, Glide API), Flow Designer, IntegrationHub, REST/SOAP API integrations.

The Group reported 2024 global revenues of 22.1 billion.