ServiceNow Architect - ITOM

Pontoonglobal; India; Remote; INR 2,800,000 - 5,000,000; Full time

Job summary

Pontoonglobal is seeking an experienced ServiceNow ITOM Architect to design, implement, and govern scalable ITOM solutions on the ServiceNow platform. The role focuses on architecture, governance, and integration across enterprise systems to ensure performance and security.

The ideal candidate will lead end-to-end ITOM deployments, define data models for CMDB, and collaborate with cross-functional teams during design reviews and presales activities.

Qualifications

• 8+ years of IT experience with strong ServiceNow expertise.
• Hands-on experience in ServiceNow ITOM modules (Discovery, Service Mapping, Event Management, CMDB).
• Strong JavaScript scripting skills (Glide API, Script Includes, Business Rules, Client Scripts).
• Experience with IntegrationHub, Flow Designer, and enterprise integrations.
• Solid understanding of IT infrastructure, cloud platforms, and monitoring tools.

Responsibilities

• Architect and lead end-to-end implementation of ServiceNow ITOM modules including Discovery, Service Mapping, Event Management, Cloud Discovery, and CMDB.
• Define ITOM architecture, CMDB governance, and data models.
• Design and develop custom ServiceNow applications using Scoped Applications, Flow Designer, UI Builder, and IntegrationHub.
• Lead integrations with external systems using REST/SOAP APIs, MID Servers, and monitoring tools.
• Ensure platform scalability, performance optimization, security, and compliance.
• Provide technical leadership, architecture reviews, and guidance to development teams.
• Translate business and operational requirements into technical solutions.
• Support presales activities including solution design, estimations, and technical workshops.

Skills

ServiceNow ITOM

Discovery

Service Mapping

Event Management

CMDB

Glide Scripting

Flow Designer

IntegrationHub

REST/SOAP APIs

Monitoring Tools

Job description

Role Information

Role: ServiceNow Architect - ITOM Total Experience: 8+ Years Location: Offshore Work Mode: Offshore Shift: 9:30 AM - 6:30 PM IST Certification: Not Mandatory

Overview

The ServiceNow ITOM Architect will design, architect, and deliver scalable ITOM solutions on the ServiceNow platform , ensuring performance, governance, and integration across enterprise systems.

Key Responsibilities

• Architect and lead end-to-end implementation of ServiceNow ITOM modules including Discovery, Service Mapping, Event Management, Cloud Discovery, and CMDB
• Define ITOM architecture, CMDB governance, and data models
• Design and develop custom ServiceNow applications using Scoped Applications, Flow Designer, UI Builder, and IntegrationHub
• Lead integrations with external systems using REST/SOAP APIs, MID Servers, and monitoring tools
• Ensure platform scalability, performance optimization, security, and compliance
• Provide technical leadership, architecture reviews, and guidance to development teams
• Translate business and operational requirements into technical solutions
• Support presales activities including solution design, estimations, and technical workshops

Required Skills & Experience

• 8+ years of IT experience with strong ServiceNow expertise
• Hands-on experience in ServiceNow ITOM modules (Discovery, Service Mapping, Event Management, CMDB)
• Strong JavaScript scripting skills (Glide API, Script Includes, Business Rules, Client Scripts)
• Experience with IntegrationHub, Flow Designer, and enterprise integrations
• Solid understanding of IT infrastructure, cloud platforms, and monitoring tools

Originally posted on Himalayas