ServiceNow Developer CMDB / CSDM

Contactx Resource Management; Mumbai, Pune District, Hyderabad; On-site; INR 1,800,000 - 2,400,000; Full time

Job summary

Contactx Resource Management seeks a ServiceNow Discovery and Service Mapping specialist to design, configure, and optimize discovery across on-prem and cloud environments. You will develop and maintain MID Servers, schedules, and credentials while debugging ECC queues to ensure CMDB data quality.

The role requires strong JavaScript and Glide API skills, plus hands-on experience with patterns, probes, sensors, and IRE rules.

Qualifications

• Hands-on experience with ServiceNow Discovery and Service Mapping.
• Strong scripting using JavaScript and Glide APIs.
• Knowledge of CMDB data model, relationships and IRE rules.
• Experience with cloud discovery (AWS/Azure/GCP) and containers.
• Familiarity with Linux/Windows admin basics.

Responsibilities

• Configure and manage ServiceNow Discovery for on-prem and cloud environments.
• Develop and maintain MID Servers, schedules, and credentials.
• Troubleshoot discovery issues and optimize patterns for accuracy.
• Design and implement top-down and tag-based Service Mapping.
• Create and maintain Business Service Maps with CI relationships.
• Handle complex multi-tier apps and data quality in CMDB.

Skills

ServiceNow Discovery

Service Mapping

MID Server setup

ECC Queue debugging

JavaScript

Glide APIs

CMDB knowledge

IRE understanding

Cloud discovery

Kubernetes

Docker

Networking basics

Tools

MID Server

ECC Queue

Glide APIs

Job description

• Discovery Implementation & Support
• Configure and manage ServiceNow Discovery for on-prem and cloud environments
• Develop and maintain MID Servers, schedules, and credentials
• Troubleshoot discovery issues (classification, identification, exploration errors)
• Optimize discovery patterns and probes for performance and accuracy
• Service Mapping Development
• Design and implement top-down and tag-based Service Mapping
• Create and maintain Business Service Maps with accurate CI relationships
• Develop and customize patterns for application/service discovery
• Handle complex multi-tier applications (web, app, DB layers)
• Pattern & Probe Development
• Build and customize Discovery Patterns, probes, and sensors
• Work with scripting (JavaScript) for advanced pattern logic
• Debug pattern failures using logs and ECC queue
• CMDB Integration & Data Quality
• Ensure discovered data aligns with CMDB standards
• Work with Identification and Reconciliation Engine (IRE)
• Maintain CI class models and relationships in cmdb_ci and cmdb_rel_ci
• Improve CMDB health (completeness, correctness, compliance)
• Cloud & Modern Infrastructure
• Implement discovery for cloud platforms (AWS, Azure, GCP)
• Work with containerized environments (Kubernetes, Docker) where applicable
• Integrate with external tools (monitoring, asset systems)
• Performance & Optimization
• Tune discovery schedules and reduce scan time
• Optimize MID Server performance and load balancing
• Identify and eliminate duplicate CI creation
• Collaboration & Support
• Work with infrastructure, network, and application teams
• Provide L3 support for Discovery and Service Mapping issues.

Technical Skills

• Strong hands-on experience with ServiceNow Discovery & ServiceMapping
• Expertise in:
• Discovery Patterns, Probes & Sensors
• MID Server setup and troubleshooting
• ECC Queue debugging
• Service Mapping (top-down & horizontal discovery)
• Strong scripting skills (JavaScript, Glide APIs)
• Knowledge of networking concepts (DNS, HTTP, TCP/IP, ports)
• Experience with Linux/Windows administration basics
• Cloud & Infra Knowledge
• Familiarity with AWS, Azure, or GCP discovery
• Understanding of microservices and container environments
• CMDB Knowledge
• Strong understanding of CMDB data model and CI relationships
• Experience with IRE and reconciliation rules
• Data normalization and governance practices

Location - Hyderabad,Pune,Mumbai,Bengaluru,Noida,Gurugram.