ServiceNow ITOM (CMDB)

Induansh Private Limited; Pune District; Hybrid; INR 1,116,000 - 1,339,000; Full time

Job summary

Induansh Private Limited seeks a Senior ServiceNow ITOM Specialist (CMDB) to design, implement, and manage the CMDB within ITOM. You will drive data accuracy, governance, and seamless integration with existing IT infrastructure across multiple locations in India.

The role requires hands-on CMDB, Discovery, and Service Mapping experience, with collaboration across IT Operations, Infrastructure, and Security teams.

Qualifications

• 7+ years of experience with ServiceNow ITOM and CMDB
• Hands-on experience with Discovery and Service Mapping
• Experience implementing CMDB data models, IRE, and CSDM

Responsibilities

• Design, develop, and maintain ServiceNow CMDB
• Implement and enhance ITOM solutions including Discovery and Service Mapping
• Ensure CMDB data accuracy, governance, and data quality
• Collaborate with IT Operations, Infrastructure, Security, and Asset teams
• Integrate ITOM with enterprise systems and third-party tools
• Provide technical guidance and mentor junior team members

Skills

ServiceNow ITOM

CMDB

Discovery

Service Mapping

Tools

REST

Job description

Senior ServiceNow ITOM Specialist (CMDB)

Location: Pune / Mumbai / Hyderabad / Chennai / Bangalore / Noida

Experience: 710 Years

Employment Type: Contract (12 Months)

Notice Period: Immediate to 30 Days Preferred

Job Summary

We are seeking an experienced Senior ServiceNow ITOM Specialist with strong expertise in ServiceNow CMDB implementation and management. The ideal candidate will be responsible for designing, implementing, and maintaining the CMDB while ensuring data accuracy, governance, and seamless integration with the organization's IT infrastructure.

Key Responsibilities

• Design, develop, and maintain the ServiceNow Configuration Management Database (CMDB).
• Implement and enhance ServiceNow ITOM solutions, including Discovery and Service Mapping.
• Configure CMDB data models, CI classes, relationships, Identification & Reconciliation Engine (IRE), and CSDM.
• Ensure CMDB data accuracy, integrity, and governance through best practices.
• Collaborate with IT Operations, Infrastructure, Security, and Asset Management teams.
• Integrate ServiceNow ITOM modules with enterprise systems and third-party tools.
• Analyze business requirements and implement scalable ServiceNow solutions.
• Monitor, troubleshoot, and resolve CMDB-related issues.
• Develop and maintain technical documentation and architecture documentation.
• Participate in design reviews, code reviews, testing, and quality assurance activities.
• Provide technical guidance and mentor junior team members.
• Stay updated with the latest ServiceNow ITOM features and industry best practices.

Required Skills

• 710 years of overall IT experience.
• Strong hands-on experience with ServiceNow ITOM and CMDB.
• Experience with Discovery, Service Mapping, and CMDB implementation.

Preferred Qualifications

• ServiceNow Certified System Administrator (CSA).
• ServiceNow Certified Implementation Specialist ITOM (Preferred).
• Experience with AWS, Azure, or GCP is an added advantage.
• Experience working in Agile/Scrum environments.

Compensation: 100,000.00 - 120,000.00 per month

Experience

• ServiceNow ITOM: 7 years (Required)
• Flow Designer: 3 years (Required)
• REST: 3 years (Required)
• CMDB: 4 years (Required)

  License/Certification

  • ServiceNow Certified System Administrator (CSA) (Required)
  • ServiceNow Certified Implementation Specialist ITOM (Required)

  Work Location: Hybrid remote in Pune, Maharashtra (Pune District) .