Associate

QBrainX Inc; Coimbatore; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

QBrainX Inc in Coimbatore is seeking a skilled ServiceNow ITOM Developer with over 4 years of experience in designing and implementing IT Operations Management solutions. Candidates should have strong expertise in ServiceNow modules like Discovery, Service Mapping, Event Management, and CMDB, along with solid scripting and integration skills. The role involves collaboration with cross-functional teams to ensure adherence to best practices, as well as troubleshooting and optimizing system performance.

Qualifications

• 4+ years of hands-on experience with ServiceNow platform.
• Strong expertise in ITOM modules including Discovery, Service Mapping, Event Management, and CMDB.
• Experience with troubleshoot performance issues and optimize system performance.

Responsibilities

• Design and develop solutions within the ServiceNow ITOM suite.
• Implement and maintain CMDB with proper data modeling.
• Integrate ServiceNow with third-party tools using REST/SOAP APIs.

Skills

ServiceNow ITOM

Discovery

Service Mapping

Event Management

CMDB

REST/SOAP APIs

MID Server setup

Performance tuning

Cloud platforms (AWS, Azure, GCP)

ITIL processes

Education

ServiceNow Certified System Administrator (CSA)

ServiceNow Certified Implementation Specialist – ITOM

Job description

Coimbatore South, India | Posted on 05/05/2026

We are looking for a skilled ServiceNow ITOM Developer with 4+ years of hands‑on experience in designing, developing, and implementing IT Operations Management (ITOM) solutions. The ideal candidate should have strong expertise in ServiceNow modules like Discovery, Service Mapping, Event Management, and CMDB, along with solid scripting and integration skills.

Key Responsibilities

• Design and develop solutions within the ServiceNow ITOM suite (Discovery, Service Mapping, Event Management, Orchestration).
• Implement and maintain CMDB with proper data modeling, governance, and best practices.
• Configure and manage Discovery schedules, probes, and sensors.
• Develop and maintain Service Mapping for business services.
• Configure Event Management, including event rules, alerts, and integrations with monitoring tools.
• Build and customize workflows, business rules, UI policies, client scripts, and script includes.
• Integrate ServiceNow with third‑party tools using REST/SOAP APIs.
• Troubleshoot performance issues and optimize system performance.
• Collaborate with cross‑functional teams (DevOps, Infrastructure, Cloud teams).
• Participate in platform upgrades and instance management.
• Ensure adherence to ServiceNow best practices and development standards.

Required Skills & Qualifications

• 4+ years of hands‑on experience with the ServiceNow platform.
• Strong experience in ITOM modules:
  • Discovery
  • Service Mapping
  • Event Management
  • CMDB
• Experience with MID Server setup and management.
• Strong understanding of CMDB data models and CSDM framework.
• Experience in integrations using REST/SOAP APIs.
• Familiarity with cloud platforms (AWS, Azure, or GCP) is a plus.
• Knowledge of ITIL processes and best practices.
• Experience with performance tuning and troubleshooting.
• Strong problem‑solving and analytical skills.

Preferred Qualifications

• ServiceNow Certified System Administrator (CSA).
• ServiceNow Certified Implementation Specialist – ITOM.
• Experience with automation/orchestration tools.
• Exposure to DevOps and Agile methodologies.

Soft Skills

• Good communication and stakeholder management skills.
• Ability to work independently and in a team environment.
• Strong documentation and knowledge‑sharing habits.

Experience

• 4+ years in ServiceNow development
• At least 2+ years specifically in ITOM implementations