Lead ITOM

V-Soft Digital; Hyderabad; On-site; INR 1,800,000 - 2,600,000; Full time

Job summary

V-Soft Digital in Hyderabad, India seeks a ServiceNow ITOM Developer / Implementation Consultant with 7+ years in ServiceNow ITOM and 2–3 years of应用 development experience. The role focuses on designing, implementing, and supporting ITOM solutions including Discovery, CMDB, Service Mapping, and Event Management.

The candidate will build integrations via REST/SOAP, MID Servers, and IntegrationHub, while collaborating with cross-functional teams and following Agile practices.

Qualifications

• 7+ years hands-on ServiceNow development and ITOM implementation experience.
• Experience in ITOM Discovery, CMDB, Service Mapping, Event Management, and Orchestration.
• Strong knowledge of ITIL processes and integration patterns.

Responsibilities

• Design, develop, and implement ServiceNow ITOM solutions aligned with business needs.
• Configure and support Discovery, CMDB, Service Mapping, Event Management, and Orchestration.
• Build integrations using REST/SOAP APIs, MID Servers, and IntegrationHub.
• Configure CMDB with Identification & Reconciliation Rules and data quality initiatives.
• Troubleshoot Discovery patterns and Service Mapping configurations; participate in upgrades and production support.

Skills

ServiceNow ITOM

ITIL processes

Agile / cross-functional

Integration & APIs

Tools

MID Server

REST APIs

SOAP Web Services

IntegrationHub

Flow Designer

Job description

Job Title: ServiceNow ITOM Developer / Implementation Consultant

Location: Hyderabad (Work from Office)

Experience: 7+ Years in ServiceNow + 2–3 Years in Application Development)

Job Summary

The candidate will be responsible for designing, implementing, and supporting ServiceNow ITOM solutions, including Discovery, Service Mapping, Event Management, CMDB, and integrations. Strong communication skills and the ability to collaborate with cross-functional teams are essential.

Key Responsibilities

• Design, develop, and implement ServiceNow ITOM solutions aligned with business and IT operational requirements.
• Configure and support Discovery, CMDB, Service Mapping, Event Management, and Orchestration.
• Build and maintain integrations using REST/SOAP APIs, MID Servers, and IntegrationHub.
• Configure and maintain CMDB, including Identification & Reconciliation Rules, CI Class Management, and data quality initiatives.
• Troubleshoot and optimize Discovery patterns, Event Management rules, and Service Mapping configurations.
• Participate in ServiceNow platform upgrades, patching, cloning, and production support activities.
• Collaborate with architects, business analysts, infrastructure teams, and stakeholders throughout project delivery.
• Follow Agile development methodologies and participate in sprint planning, code reviews, and release activities.
• Prepare technical documentation, design documents, and implementation guides.

Required Skills

ServiceNow

• 7 years of hands-on ServiceNow development and implementation experience.
• Strong implementation experience in:
• ITOM Discovery
• CMDB
• Service Mapping
• Event Management
• Orchestration
• Flow Designer
• Integration Hub
• Strong knowledge of ITIL processes.

Development Experience

• 2–3 years of application development experience in one or more of the following:
• Java
• PHP
• Python
• Other object-oriented programming languages

Technical Skills

• Glide APIs
• Business Rules
• Script Includes
• Client Scripts
• REST & SOAP Web Services
• MID Server
• OAuth
• SQL (preferred)
• Git (preferred)

Preferred Qualifications

• ServiceNow CSA Certification
• CIS – Discovery / CIS – Service Mapping / CIS – ITOM
• Experience with cloud platforms such as AWS, Azure, or GCP.
• Experience integrating monitoring tools such as Azure Monitor, SolarWinds, Dynatrace, Splunk, or similar.
• Knowledge of infrastructure technologies including Windows, Linux, networking, and virtualization.

Soft Skills

• Excellent verbal and written communication skills.
• Strong analytical and problem-solving abilities.
• Ability to work independently and within Agile teams.
• Strong stakeholder management and collaboration skills.

Eligibility Criteria

• 7 years of hands-on ServiceNow ITOM implementation experience.

Experience in enterprise-level ServiceNow implementation projects