ServiceNow ITOM Architect

Tech Mahindra; Bengaluru; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

A leading IT consulting firm is seeking a ServiceNow ITOM Architect to deliver solutions on the ServiceNow platform. Candidates should have 8-10 years of professional experience and 4-5 years with ServiceNow ITOM tools. The role involves scripting, configuration, and guiding customers through knowledge discussions. This position is full-time with a focus on IT services. Applicants with strong skills in ITOM applications will thrive in this role.

Qualifications

• 8-10 years of professional technical experience in ServiceNow Tool Implementation.
• 4-5 years of hands-on implementation experience with ServiceNow ITOM.
• ServiceNow Discovery Accreditation or Certification is desired.

Responsibilities

• Deliver finalized ServiceNow solutions utilizing the ServiceNow ITOM applications.
• Lead customers through discussions for implementing and deploying ServiceNow ITOM.
• Code and test scripts and configuration for ServiceNow Discovery.

Skills

ServiceNow ITOM

Event Management

Discovery

CMDB

Cloud Management

Scripting

Agile Methodology

Performance Analytics

Education

College Degree in Information Systems or Engineering

Tools

ServiceNow

Nagios

AppDynamics

Job description

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About the role:

JD: ServiceNow ITOM Architect

• 8-10 Years of professional technical experience, 6-8 Years Engineering and Development experience in a Solution Lead Consulting role for ServiceNow Tool Implementation
• 4-5 years of hands-on implementation experience with ServiceNow ITOM, Event, Discovery, CMDB, Service Mapping, Orchestration, Cloud Management
• Thorough understanding and exposure on CMDB, Discovery and Event management processes
• Good exposure on Performance Analytics, Reporting and Dashboards development and implementation
• Good knowledge and experience working with ServiceNow Custom Applications
• Good knowledge of ServiceNow ITSM Modules like Incident, Problem, Change, Service Catalog, Service Portals would be a plus
• Hands‑on exposure on ServiceNow integration with at least 3‑4 3rd party tools, including at least 1 of the ITOM tools like Nagios, AppDynamics, SCOM, etc.
• Good exposure on all phases of ServiceNow modules implementation lifecycle.
• Experience working on Agile Methodology for project execution is preferable.
• College Degree in Information Systems or Engineering or equivalent technical training/Experience.
• ServiceNow Discovery Accreditation and/or Certification desired.
• ITIL V3 Training and Certification.

Roles and Responsibilities:

• As an ITOM Technical Architect focusing on ITOM development and configuration on ServiceNow platform this resource will deliver finalized ServiceNow solutions utilizing the ServiceNow ITOM applications.
• The ITOM Technical Architect is comfortable in scripting and coding ITOM solutions, namely Event, Discovery, Service Mapping and Orchestration.
• Knowledgeable and familiar in the ServiceNow ITOM offerings and can lead a customer through knowledge and requirements discussions for implementing and deploying ServiceNow ITOM, including the following: Event Management, Discovery, CMDB, Orchestration, Service Mapping, Integrations and Cloud Management.
• The ITOM Technical Architect works on a project team, reporting to the Project Manager and Practice Director for ITOM.
• Code and test scripts and configuration for ServiceNow Discovery.
• Installs and configures ServiceNow MID Servers in customer environments.
• Code and develop customized patterns, probes and sensors for Discovery and Service Mapping.
• Deliver technical workshops on ITOM: Event, Discovery, CMDB, Orchestration, Service Mapping, Cloud Management.
• Expert understanding on import sets and transform maps, working with external data sources, ServiceNow data mapping.
• Articulate the ServiceNow CMDB classes for asset and configuration, their relationships and dependencies.
• Construct manual business service maps with relationships and dependencies.
• Ability to write Orchestration workflows.
• Experience with Business Rules, Script Includes, UI Actions, Scheduled Jobs—all scripted aspects of the ServiceNow system.
• Hands‑on experience with ITSM modules would be an advantage.

“Tech Mahindra is an Equal Employment Opportunity employer. We promote and support a diverse workforce at all levels of the company. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, age, national origin or disability. All applicants will be evaluated solely on the basis of their ability, competence, and performance of the essential functions of their positions with or without reasonable accommodations. Reasonable accommodations also are available in the hiring process for applicants with disabilities.”

Seniority level

Associate

Employment type

Full-time

Job function

Information Technology

Industries

IT Services and IT Consulting

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