ServiceNow IT Asset Management Developer

Okta; Bengaluru; On-site; INR 1,000,000 - 1,500,000; Full time

Job summary

A technology company in Bengaluru is seeking a ServiceNow Developer with expertise in Software Asset Management (SAM) and Hardware Asset Management (HAM). The role involves leading technical delivery, analyzing business processes, and maintaining integrations with various systems. A minimum of 3-5 years of relevant experience and a ServiceNow Certified System Administrator (CSA) qualification are required. The position offers opportunities to work with cloud cost management and advanced tool integrations.

Qualifications

• 3-5 years of experience as a ServiceNow Developer, with at least 2 years focused on SAM and HAM.
• Experience with Cloud Cost Management/Optimization for AWS and GCP.
• Hands-on experience building SaaS connectors and custom integrations.

Responsibilities

• Lead technical delivery for ServiceNow SAM and HAM.
• Partner with stakeholders to analyze asset management processes.
• Oversee integrations with core systems and ensure data accuracy.

Skills

ServiceNow SAM

ServiceNow HAM

Cloud Cost Management

JavaScript

IntegrationHub

Education

ServiceNow Certified System Administrator (CSA)

Tools

Salesforce

Workday

Adobe

JAMF

Intune

Job description

Responsibilities

• Lead technical delivery for ServiceNow SAM and HAM, focusing on the Content Library, Normalization engines, and Reconciliation processes.
• Partner with business stakeholders to analyze asset management business processes and implement automated workflows that drive license reclamation and cost-avoidance strategies.
• Oversee and troubleshoot complex integrations with core systems, including Coupa, Okta, JAMF, and Intune, ensuring data flow is consistent and accurate.
• Build, configure, and maintain integrations with SaaS connectors (e.g., Salesforce, Workday, Adobe) and develop custom integrations for unique software vendors using IntegrationHub.
• Build and maintain automated workflows for the hardware lifecycle, following Common Service Data Model (CSDM) best practices to keep the Asset and CI tables in sync.
• Implement HAM Pro features like Hardware Model Normalization, Mobile Asset Tracking, and Asset Inventory Audit workflows.
• Manage Cloud Cost Management (CCM) workflows to provide visibility and optimization for AWS and GCP spend.
• Manage Software Spend Detection by integrating financial data from Workday and NetSuite to identify tail spend and shadow IT.
• Design advanced dashboards and Performance Analytics widgets to report on compliance, cloud savings, and hardware refresh cycles for executive leadership.

Requirements

• 3-5 years of experience as a ServiceNow Developer, with at least 2 years of deep focus on SAM and HAM.
• ServiceNow Certified System Administrator (CSA) is required; CISSAM or CISHAM is highly preferred.
• Strong understanding of ITAM business processes (e.g., procurement, deployment, harvesting, and disposal) and how they translate into platform configuration.
• Expertise in the ServiceNow SAM data model and its relationship with the CMDB and CSDM, maintaining architectural integrity across Software Models, Entitlements, and Discovery Models.
• Proven experience with Cloud Cost Management/Optimization for AWS and GCP.
• Hands‑on experience building both out‑of‑the‑box SaaS connectors and custom integrations using REST/JSON and IntegrationHub.
• Technical proficiency in ServiceNow scripting, including JavaScript, GlideRecord, Flow Designer, and Scheduled Jobs.
• Familiarity with discovery tools like ServiceNow Discovery, JAMF, and Intune, and their role in the normalization process.
• Ability to troubleshoot complex normalization and reconciliation issues by analyzing raw discovery data vs. library content.