ServiceNow Developer SAM

United States Digital Space LLC; Bengaluru; On-site; INR 1,200,000 - 2,200,000; Full time

Job summary

United States Digital Space LLC is seeking a ServiceNow Developer to drive SAM and HAM initiatives across our global technology footprint. You will collaborate with SAM managers to translate asset management processes into scalable, automated solutions.

You will manage integrations with Workday, NetSuite, Coupa, JAMF, and Intune, while building dashboards to report on compliance, cloud spending, and hardware lifecycles for executive leadership.

Qualifications

• Experience delivering SAM/HAM on ServiceNow platform.
• Deep understanding of ITAM processes and CMDB relationships.
• Ability to integrate Workday, NetSuite, Coupa, JAMF, and Intune.

Responsibilities

• Lead delivery for ServiceNow SAM and HAM modules.
• Design and implement integrations with core systems and SaaS connectors.
• Develop dashboards and analytics for compliance, cloud savings, and asset visibility.

Skills

ServiceNow platform expertise

Asset Management knowledge

Analytical thinking

Education

CSA Certification

CIS–SAM or CIS–HAM certification

Tools

REST/JSON

IntegrationHub

ServiceNow scripting (JavaScript)

GlideRecord

Flow Designer

Discovery tools (ServiceNow Discovery, JAMF, Intune)

Job description

**Secure Every Identity, from AI to Human

**Identity is the key to unlocking the potential of AI. the company secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence.

This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk.

Description

We are seeking a ServiceNow ITAM Developer to join our ServiceNow Platform Team. This role is a key driver in our mission to manage the full lifecycle, compliance, and financial impact of our global technology footprint. You will serve as the technical SME for Software Asset Management (SAM) and Hardware Asset Management (HAM), ensuring our platform delivers an accurate, real-time view of asset visibility and cloud consumption.

This is a highly collaborative and integrated role. You will work closely with our SAM Managers to translate complex asset management business processes into technical solutions that identify and capture cost-saving opportunities. You will manage a sophisticated ecosystem that connects financial data from Workday and NetSuite, procurement data from Coupa, and endpoint data from JAMF and Intune. Your expertise will bridge the gap between technical data modeling and strategic business outcomes.

Responsibilities

• Lead technical delivery for ServiceNow SAM and HAM, focusing on the Content Library, Normalization engines, and Reconciliation processes.

• Partner with business stakeholders to analyze asset management business processes and implement automated workflows that drive license reclamation and cost-avoidance strategies.

• Oversee and troubleshoot complex integrations with core systems, including Coupa, the company, JAMF, and Intune, ensuring data flow is consistent and accurate.

• Build, configure, and maintain integrations with SaaS connectors (e.g., Salesforce, Workday, Adobe) and develop custom integrations for unique software vendors using IntegrationHub.

• Build and maintain automated workflows for the hardware lifecycle, following Common Service Data Model (CSDM) best practices to keep the Asset and CI tables in sync.

• Implement HAM Pro features like Hardware Model Normalization, Mobile Asset Tracking, and Asset Inventory Audit workflows.

• Manage Cloud Cost Management (CCM) workflows to provide visibility and optimization for AWS and GCP spend.

• Manage Software Spend Detection by integrating financial data from Workday and NetSuite to identify tail spend and shadow IT.

• Design advanced dashboards and Performance Analytics widgets to report on compliance, cloud savings, and hardware refresh cycles for executive leadership.

Requirements

• 3-5 years of experience as a ServiceNow Developer, with at least 2 years of deep focus on SAM and HAM.

• ServiceNow Certified System Administrator (CSA) is required; CIS–SAM or CIS–HAM is highly preferred.

• Strong understanding of ITAM business processes (e.g., procurement, deployment, harvesting, and disposal) and how they translate into platform configuration.

• Expertise in the ServiceNow SAM data model and its relationship with the CMDB and CSDM, maintaining architectural integrity across Software Models, Entitlements, and Discovery Models

• Proven experience with Cloud Cost Management/Optimization for AWS and GCP.

• Hands-on experience building both Out-of-the-Box SaaS connectors and custom integrations using REST/JSON and IntegrationHub.

• Technical proficiency in ServiceNow scripting, including JavaScript, GlideRecord, Flow Designer, and Scheduled Jobs.

• Familiarity with discovery tools like ServiceNow Discovery, JAMF, and Intune, and their role in the normalization process.

• Ability to troubleshoot complex normalization and reconciliation issues by analyzing raw discovery data vs. library content.

• Supporting Your Well-Being

• Driving Social Impact

• Developing Talent and Fostering Connection + Community

We are intentional about connection. Our global community, spanning over 20 offices worldwide, is united by a drive to innovate. Your journey begins with an immersive, in-person onboarding experience designed to accelerate your impact and connect you to our mission and team from day one.

the company is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws.

If reasonable accommodation is needed to complete any part of the job application, interview process, or onboarding pleaseuse this Form to request an accommodation.

Notice for New York City Applicants & Employees: the company may use Automated Employment Decision Tools (AEDT), as defined by New York City Local Law 144, that use artificial intelligence, machine learning, or other automated processes to assist in our recruitment and hiring process. In accordance with NYC Local Law 144, if you are an applicant or employee residing in New York City, pleaseclick here to view our full NYC AEDT Notice.