SERVICENOW HAM LEAD DEVELOPER

Vrinda International; Pune District, Bengaluru, Hyderabad, Chennai District; On-site; INR 4,500,000 - 5,500,000; Full time

Job summary

Vrinda International seeks an experienced ServiceNow HAM Lead Developer to drive development and operational strategies in the HAM ecosystem. You will manage incident resolution, SLAs, ASN updates, and vendor coordination while ensuring robust asset lifecycle tracking and knowledge documentation.

The role requires 8–10 years in IT services, strong HAM customization and configuration skills, and a focus on RCA-driven improvements.

Qualifications

• 8–10 years of IT services experience in enterprise environments.
• Proven L2/L3 technical support, incident management, and SLA governance.
• Strong ASN updates, vendor coordination, and device tracking experience.
• Proficient Root Cause Analysis and technical documentation.
• Expertise in ServiceNow HAM, including customization and configuration.
• Experience managing full asset lifecycle.

Responsibilities

• Spearhead L2/L3 technical support initiatives and incident resolution.
• Oversee SLA enforcement to maintain service quality and issue resolution.
• Process ASN updates to ensure inventory accuracy.
• Coordinate with external vendors to streamline device tracking.
• Perform deep-dive RCA and document knowledge base materials.
• Architect and execute HAM development, configuration, and enhancements.
• Direct end-to-end asset lifecycle management from procurement to decommissioning.

Skills

L2/L3 Support

Incident Management

SLA Governance

ASN Updates

Vendor Coordination

Device Tracking

Root Cause Analysis

ServiceNow HAM

HAM Configuration

Asset Lifecycle

Tools

ServiceNow

ServiceNow HAM

Job description

Pune / Bangalore / Hyderabad / Chennai, India

• Country India

About Us

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Job Description

SERVICENOW HAM LEAD DEVELOPER

Summary

We are seeking a seasoned professional to lead development and operational strategies within the ServiceNow Hardware Asset Management (HAM) ecosystem. This pivotal role combines high-level technical leadership with hands-on development to optimize asset lifecycle processes. The ideal candidate will drive incident resolution, manage complex service level agreements, and facilitate seamless vendor coordination. By leveraging deep expertise in ServiceNow configuration and enhancements, this position ensures robust tracking of advanced shipping notices and devices, while fostering a culture of continuous improvement through thorough root cause analysis and comprehensive knowledge documentation.

Responsibilities

• Spearhead L2 and L3 technical support initiatives, ensuring rapid and effective incident management and resolution.
  
• Oversee the enforcement of Service Level Agreements (SLAs) to maintain high standards of service delivery and issue resolution.
  
• Manage the integration and processing of Advanced Shipping Notice (ASN) updates to ensure accurate inventory data.
  
• Coordinate with external vendors to streamline device tracking and enhance supply chain visibility.
  
• Conduct deep-dive Root Cause Analysis (RCA) for recurring issues and lead the creation of detailed knowledge base documentation.
  
• Architect and execute development, configuration, and enhancement projects specifically tailored for ServiceNow HAM capabilities.
  
• Direct the end-to-end management of the asset lifecycle, from procurement to decommissioning, ensuring data integrity and compliance.
  

Requirements

Requirements:

• Minimum of 8-10 years of professional experience within the IT Services sector.
  
• Proven expertise in L2/L3 Technical Support, Incident Management, and SLA governance.
  
• Strong background in handling ASN updates, vendor coordination, and device tracking mechanisms.
  
• Demonstrated ability to perform Root Cause Analysis and produce high-quality technical documentation.
  
• Advanced proficiency in ServiceNow Hardware Asset Management (HAM), including custom development and system configuration.
  
• Extensive experience in managing the full spectrum of asset lifecycle activities.
  
• Competitive compensation package aligned with market standards, offering up to ₹50 LPA.