ServiceNow Developer - ITSM, CSM

ServiceIO Consultancy Services; Kolkata District; On-site; INR 1,500,000 - 2,500,000; Full time

Job summary

A leading IT consultancy firm is hiring a ServiceNow Developer in Kolkata, West Bengal. The ideal candidate will have 2–5 years of experience in ServiceNow development, particularly in ITSM and CSM modules. Responsibilities include leading development efforts, configuring application screens, and engaging with customers for technical support. Strong JavaScript programming skills and CSA certification are required. This full-time position offers a great opportunity to work with successful service implementations.

Qualifications

• 2–5 years of hands-on ServiceNow development experience.
• Strong programming skills in JavaScript (mandatory); experience with Python, Perl, Unix Shell, or Windows Shell is desirable.
• Deep understanding of ITSM modules: Incident, Problem, Service Catalog, Change, Knowledge, Asset, CMDB.
• Experience with LDAP integration, web services, XML, HTML, AJAX, CSS, HTTP, and REST/SOAP.
• Familiarity with relational databases and data import/export.
• Excellent communication and customer-engagement skills.

Responsibilities

• Lead ServiceNow development for ITSM and CSM modules.
• Configure and customize application screens, workflows, reports, and data imports.
• Integrate ServiceNow with LDAP, external REST/SOAP services, and third-party software.
• Extend the ServiceNow schema to custom applications.
• Maintain client-side and server-side JavaScript, including scripting APIs and custom workflows.
• Configure Virtual Agent and Performance Analytics.
• Engage with customers to gather requirements and provide technical support.

Skills

JavaScript

ServiceNow development

Python

Perl

Unix Shell

Windows Shell

LDAP integration

XML

HTML

AJAX

CSS

HTTP

REST/SOAP

Education

CSA certification

CIS certifications

Job description

ServiceNow Developer – ITSM, CSM

ServiceIO Consultancy Services is hiring a ServiceNow Developer with 2–5 years of experience in implementing ServiceNow solutions throughout the end‑to‑end green‑field implementation lifecycle.

Core Responsibilities

• Lead ServiceNow development for ITSM and CSM modules.
• Configure and customize application screens, workflows, reports, and data imports.
• Integrate ServiceNow with LDAP, external REST/SOAP services, and third‑party software.
• Extend the ServiceNow schema to custom applications and work with platform tools such as Discovery and Orchestration.
• Maintain client‑side and server‑side JavaScript, including scripting APIs and custom workflows.
• Configure Virtual Agent and Performance Analytics.
• Engage with customers to gather requirements and provide technical support.

Required Qualifications

• 2–5 years of hands‑on ServiceNow development experience.
• Strong programming skills in JavaScript (mandatory); experience with Python, Perl, Unix Shell, or Windows Shell is desirable.
• Deep understanding of ITSM modules: Incident, Problem, Service Catalog, Change, Knowledge, Asset, CMDB.
• Experience with LDAP integration, web services, XML, HTML, AJAX, CSS, HTTP, and REST/SOAP.
• Familiarity with relational databases and data import/export.
• Excellent communication and customer‑engagement skills.
• CSA certification required; CIS certifications are an added advantage.

Preferred Experience

• ServiceNow implementations and support activities.
• Work on custom applications and advanced platform capabilities.
• Experience with virtual agent configuration and performance measurement tools.

Seniority Level

Mid‑Senior level

Employment Type

Full‑time

Job Function

Engineering and Information Technology

Industries

IT Services and IT Consulting

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