ServiceNow Developer – GRC

Equifax, Inc.; Thiruvananthapuram; On-site; INR 1,800,000 - 2,800,000; Full time

Job summary

Equifax, Inc. seeks a seasoned ServiceNow Developer to own TPRM/VRM platforms and drive long-term health. You will architect DDR modules, configure complex profiles and risk assessments, and build the external Third-Party Risk Portal with secure access.

Strong scripting, ACLs, and integration skills are essential as you mentor junior staff and ensure compliant risk workflows. Role emphasizes security governance, event-driven automation, and scalable enterprise processes within ServiceNow,

Qualifications

• Experience: minimum 5 years as a ServiceNow Developer with platform configuration and custom app dev.
• GRC/TPRM expertise: hands-on VRM/TPRM implementation and maintenance.
• CSA certification required.

Responsibilities

• Platform & TPRM ownership: Be the technical SME for ServiceNow TPRM/VRM, driving platform health and alignment with risk.
• Module enablement & architecture: Design, configure, and enable DDR module within workflows.
• Profile management: Architect Third-Party Profiles, Vendor Hierarchies, and Risk Assessments.
• External portal development: Build and maintain Third-Party Risk Portal with Service Portal tech.
• Platform automation & scripting: Create automated processes with Flow Designer; write server/client scripts.
• Event management: Configure Script Actions and platform Events for complex integrations.
• Targeted communications: Configure complex, conditional notifications for internal/external stakeholders.
• Security & access control: Design and maintain ACLs across tables for external users.
• Mentorship: Promote best practices, code reviews, and guide junior admins/analysts.

Skills

ServiceNow Developer

JavaScript

ACLs

Data Policies

Event Registry

Tools

Flow Designer

Integration Hub

Service Portal

REST API integrations

Job description

Key Responsibilities:

• Platform & TPRM Ownership: Serve as the technical SME for the ServiceNow TPRM/VRM application, driving long-term platform health, scalability, and alignment with business risk requirements.

• Module Enablement & Architecture: Lead the technical design, configuration, and enablement of the DDR (Due Diligence Request) module and integrate it into existing enterprise workflows.

• Profile Management: Architect and configure robust Third-Party Profiles, Vendor Hierarchies, and Risk Assessments to accurately capture, score, and monitor vendor data.

• External Portal Development: Develop, enhance, and maintain the Third-Party Risk Portal using Service Portal technologies, ensuring a secure, modern, and intuitive interface for external vendors.

• Platform Automation & Scripting: Design and implement complex automated processes using Flow Designer. Write highly efficient server-side and client-side logic using Business Rules, Script Includes, Client Scripts, and Script Actions.

• Event Management: Configure and trigger Script Actions and platform Events to drive background processing and complex platform integrations.

• Targeted Communications: Design and configure complex, condition-driven system Notifications tailored to specific internal compliance teams and external stakeholders.

• Security & Access Control: Implement strict data governance by designing, troubleshooting, and maintaining complex Access Control Lists (ACLs) across affected tables, ensuring absolute data segregation for external users.

• Mentorship & Best Practices: Promote ServiceNow development best practices, conduct code reviews, and help guide junior administrators or analysts.

Required Qualifications:

• Experience: A minimum of 5 years of proven, hands-on experience as a ServiceNow Developer, with a strong background in platform configuration, architecture, and custom application development.

• GRC/TPRM Expertise: Direct, hands-on experience implementing and maintaining ServiceNow Vendor Risk Management (VRM) or Third-Party Risk Management (TPRM).

• Certifications: Active ServiceNow Certified System Administrator (CSA) certification is required.

• Technical Expertise:

  • Deep understanding of ServiceNow security models, specifically architecting and troubleshooting complex ACLs and Data Policies (a must-have).

  • Advanced proficiency in building enterprise-grade automated processes in Flow Designer and Integration Hub.

  • Strong JavaScript capabilities, specifically with Script Includes, Business Rules, Script Actions, and the Event Registry.

  • Experience configuring Service Portal pages, widgets, and user criteria for external users.

Preferred Qualifications:

• ServiceNow Certified Application Developer (CAD) certification.

• ServiceNow Certified Implementation Specialist – Vendor Risk Management (CIS-VRM).

• Experience with third-party data integrations (e.g., BitSight, RiskRecon, EcoVadis) via REST APIs.