Service Now Developer - Hybrid

Value Innovation Labs; Bengaluru; Hybrid; INR 1,400,000 - 2,200,000; Full time

Job summary

Value Innovation Labs is seeking a ServiceNow Developer to work on the One Stop project, focusing on the DDR module and enhancements to the Third Party Risk Management ecosystem, including external portals.

Responsibilities include enabling the DDR module, updating the TPRM, building vendor profiles, developing the external portal, and implementing automation with Flow Designer and server-side scripting. Strong knowledge of ACLs and notifications is essential.

Qualifications

• Minimum 2 years hands-on ServiceNow admin experience.
• CSA certification is required.
• Experience with DDR and Third Party Risk Management modules is desirable.

Responsibilities

• Enable, configure, and test the DDR Due Diligence Request module.
• Update the TPRM module to align with business requirements.
• Build and configure ThirdParty Profiles for vendor data capture.
• Develop and enhance the ThirdParty Risk Portal for external vendors.
• Automate processes using Flow Designer and server-side scripting (Business Rules, Script Actions, Events).
• Configure Script Actions and platform events for background processing.
• Design targeted, condition-driven system notifications for stakeholders.
• Maintain complex ACLs to ensure data governance.

Skills

ServiceNow administration

Flow Designer

Business Rules

Event Registry

ACL troubleshooting

Notifications

Security models

Education

CSA certification

CAD certification

Tools

Service Portal

VRM/TPRM apps

Job description

Role & responsibilities

Role Overview

We are seeking a dedicated ServiceNow Developer for this role focuses exclusively on the One Stop project where the developer will play a critical part in enhancing and adopting our Service Now platforms out of the box third party risk management capabilities The primary objectives will be enabling the DDR module and executing enhancements to the Third Party Risk Management TPRM ecosystem including external facing portals

Key Responsibilities

• Module Enablement Enable configure and test the DDR Due Diligence Request module
• ThirdParty Risk Management TPRM Execute updates to the TPRM module to align with business requirements
• Profile Management Build and configure robust ThirdParty Profiles to accurately capture and assess vendor data
• External Portal Development Develop and enhance the ThirdParty Risk Portal ensuring a secure and intuitive interface for external vendors
• Platform Automation Scripting Design and implement automated processes using Flow Designer and write efficient serverside logic using Business RulesScript ActionsEvents
• Event Management Configure and trigger Script Actions and platform Events to drive background processing
• Targeted Communications Design and configure complex conditiondriven system Notifications tailored to specific internal and external stakeholders
• Security Access Control Implement strict data governance by designing and maintaining complex Access Control Lists ACLs across affected tables

Required Qualifications

• Experience A minimum of 2 years of proven and handson experience in ServiceNow administration and platform configuration
• Certification Active ServiceNow Certified System Administrator CSA certification is required

Technical Expertise

• Deep understanding of ServiceNow security models specifically troubleshooting ACLs
• This is a must have for the candidate. Proven proficiency building automated processes in Flow Designer.
• Strong scripting capabilities specifically with Business Rules Script Actions and the Event Registry.
• Experience configuring dynamic targeted system Notifications

Preferred Qualifications.

• An active ServiceNow Certified Application Developer CAD certification is highly desired but not required Prior experience working directly with the Vendor Risk Management VRM or ThirdParty Risk Management TPRM applications.
• Experience configuring Service Portal pages and widgets for external users

Skills

Mandatory Skills : ServiceNow-GRC/IRM