Servicenow Developer - Bangalore - 4+ Years

Tekskills; Bengaluru; Hybrid; INR 1,200,000 - 1,800,000; Full time

Job summary

Tekskills invites applications for a ServiceNow IT Engineering DevOps role in Bengaluru. You will work under guidance, test software, fix bugs, and contribute to problem resolution within ITIL processes.

You will handle ITSM modules including Incident, Change, Asset, and Service Portal; participate in integrations using Flow Designer, scripting on client/server sides, and ensure reliable, compliant operations through automation.

Qualifications

• Experience in IT Service Management (ITSM) environments.
• Strong knowledge of ServiceNow ITSM modules and integrations.
• Familiarity with client and server-side scripting and Flow Designer.

Responsibilities

• Work under guidance to follow procedures and complete tasks.
• Test software, fix straightforward bugs, and escalate complex issues.
• Suggest improvements for bug resolution and process automation.

Skills

ITSM

ServiceNow

DevOps CI/CD

Scripting

Integrations

Flow Designer

Debugging

Tools

Service Portal

Job description

Roles and Responsibilities:

• Work within standard procedures and work instructions under the close guidance of more experienced colleagues.
• Test software or applications, fix straightforward bugs, and elevate problems related to functionality issues.
• Suggest recommendations for bug/problem resolution.

Mandatory Skills:

Bucket 1:

1. Incident and Major Incident Management (MIM)
2. Problem Management
3. Change Request Management
4. Service Level Agreements (SLAs)
5. Release Management
6. DevOps CI/CD - TCM

Bucket 4:

1. Knowledge Management
2. Service Portal
3. Surveys
4. Asset Management

Key Requirements:

• Experience in IT Service Management (ITSM)
• Proficiency in Asset Management
• Knowledge of Service Portal (Optional: Portal development experience preferred)
• Expertise in Client and Server-side Scripting
• Experience with Integrations using Flow Designer and other integration approaches
• Debugging skills

Optional Skills:

• Familiarity with portfolios such as Shell IDT/Enterprise IDT/IT4IT/Request to Fulfill

Project Overview:

• Project Scope: Includes both BAU (Business As Usual) and implementation/new integrations related to all mandatory modules listed above.
• Description: ServiceNow IT Engineering DevOps team is dedicated to ITSM Product Owners and focuses on delivering all ITIL processes as instructed by ITSM Product Owners.
• Focus Areas:
• Improvements for reliable and secure operations
• Compliance (control standardization & automation)
• Process area enhancements

Program Details:

• Business Application: ServiceNow IT Service Management
• Project Type: IT Product
• Project Class: Process Improvement & Compliance
• DevOps BAU Development Team: Responsible for all ITIL processes, such as Request, Incident, Change, and Asset.
• Shared Costs: Running ServiceNow DevOps includes ServiceNow Design Authority, Architecture, Release, and Platform Team.
• Dependency: Detailed scope relies on user stories created by the ITB.