Servicenow Developer

ITC Infotech; Bengaluru; Hybrid; INR 1,800,000 - 2,400,000; Full time

Job summary

ITC Infotech Bangalore seeks an experienced ServiceNow Senior Developer/Technical Lead to guide design, development, and delivery of enterprise ServiceNow solutions. You will mentor teams, drive architecture decisions, and ensure scalable implementations aligned with business needs.

The role covers ITSM Pro, HAM Pro, SecOps, IRM, VRM, and CMDB governance, with hands-on development and cross-functional collaboration across stakeholders.

Qualifications

• 10+ years of IT experience with significant ServiceNow implementation expertise.
• Ability to lead architecture decisions and mentor development teams.
• Strong stakeholder management and communication skills.

Responsibilities

• Lead end-to-end ServiceNow solution design, development, and implementation.
• Design scalable, maintainable ServiceNow architectures.
• Drive implementation of ITSM Pro, HAM Pro, SecOps, IRM, and VRM modules.
• Govern CMDB and CSDM-aligned solutions.
• Develop integrations using REST, SOAP, MID Server and Integration Hub.
• Mentor juniors and review technical designs and code.

Skills

ServiceNow Development

ServiceNow Administration

ITSM Pro

HAM Pro

SecOps Vulnerability

IRM

VRM

CMDB

Service Catalog

Flow Designer

Integration Hub

REST Integrations

SOAP Integrations

MID Server

JavaScript

Discovery

Service Mapping

CSDM

Governance

Job description

Job Title: ServiceNow Technical Leads and Senior Developers:

ServiceNow Senior Developer / Technical Lead

Experience: 10 - 15 Years
Location: Bangalore
Notice Period: Immediate Joiners Preferred

Job Summary

We are looking for an experienced ServiceNow Senior Developer / Technical Lead to lead the design, development, implementation, and support of enterprise ServiceNow solutions. The ideal candidate should possess strong expertise across multiple ServiceNow modules and be capable of driving technical architecture decisions, mentoring development teams, and delivering scalable solutions aligned with business requirements.

Key Responsibilities

• Lead end-to-end ServiceNow solution design, development, and implementation.
• Design scalable, maintainable, and high-performing ServiceNow architectures.
• Drive implementation and enhancement of:
• ITSM Pro
• Hardware Asset Management (HAM Pro)
• Security Operations (SecOps) Vulnerability Response
• Integrated Risk Management (IRM)
• Vendor Risk Management (VRM)
• Design, implement, and govern CMDB and CSDM-aligned solutions.
• Develop and manage integrations using:
• Integration Hub
• REST APIs
• SOAP Services
• MID Server
• JDBC and third-party integrations
• Lead technical workshops, requirement discussions, and architecture reviews with stakeholders.
• Review technical designs, code, and deliverables from development teams.
• Troubleshoot and resolve complex production and performance issues.
• Define development standards, best practices, and governance processes.
• Mentor junior developers and provide technical guidance across projects.
• Collaborate with business, functional, and infrastructure teams for successful project delivery.

Required Skills & Experience

ServiceNow Modules

• ITSM Pro
• Hardware Asset Management (HAM Pro)
• Security Operations (SecOps) Vulnerability Response
• Integrated Risk Management (IRM)
• Vendor Risk Management (VRM)
• CMDB
• Service Catalog

Technical Skills

• ServiceNow Development & Administration
• Flow Designer
• Integration Hub
• Business Rules
• Script Includes
• Client Scripts
• UI Policies
• Access Control Lists (ACLs)
• Notifications
• Service Portal
• JavaScript
• REST/SOAP Integrations
• MID Server
• CMDB Integration
• Discovery
• Service Mapping
• CMDB Governance & Data Management

Preferred Skills

• Common Service Data Model (CSDM)
• Enterprise Integration Architecture
• ServiceNow Best Practices & Governance

Certifications (Preferred)

• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Application Developer (CAD)
• CIS-ITSM
• CIS-HAM
• CIS-VRM
• CIS-Risk & Compliance

Leadership Expectations

• Lead and mentor ServiceNow development teams.
• Provide effort estimation and technical planning.
• Conduct code reviews and ensure adherence to quality standards.
• Drive architecture and design decisions.
• Manage technical risks, dependencies, and delivery timelines.
• Ensure governance, security, scalability, and best practices across implementations.

What We're Looking For

• 10+ years of overall IT experience with significant ServiceNow implementation expertise.
• Strong stakeholder management and communication skills.
• Experience leading enterprise-scale ServiceNow transformation projects.
• Ability to work in a fast-paced environment and drive technical excellence.

Location: Bangalore
Notice Period: Immediate Joiners / Candidates with Short Notice Period Preferred.