ServiceNow Developer

Total It Consult; New Delhi; On-site; INR 600,000 - 900,000; Full time

Job summary

Total IT Consult in Delhi is seeking a ServiceNow developer with 3–5 years of SNOW experience to own design, development, and maintenance of custom solutions on the ServiceNow platform. You will work on CSM, ITSM, CMDB, and REST integrations, translating business requirements into scalable technical designs and end-to-end implementations.

The role demands strong Service Portal skills (HTML, CSS, AngularJS), REST API expertise, and ability to engage with international clients.

Qualifications

• 3–5 years of experience in ServiceNow (SNOW).
• Experience with Service Portal (HTML, CSS, AngularJS).
• Strong REST API knowledge and integration frameworks.
• CSM module experience in a B2B environment.
• Basic to intermediate CMDB and ITSM understanding.
• Good problem-solving skills and collaborative teamwork.
• Experience handling international customers.
• Leadership and reporting abilities.
• Excellent spoken English and presentable.

Responsibilities

• Design and develop custom code on the ServiceNow platform.
• Work on CSM functionalities including case management and modeling.
• Support ITSM and CMDB functionalities; enhance as needed.
• Collaborate with cross-functional teams to gather requirements.
• Build and maintain REST integrations with third-party systems.
• Create technical design specs, diagrams, and end-user training materials.
• Lead development projects and ensure best practices.
• Provide expertise on all development-related technical questions.

Skills

Service Portal

REST APIs

CSM module

CMDB/ITSM

Problem solving

International clients

Leadership

English proficiency

Education

Bachelor's degree in IT/Engineering/MBA

ServiceNow CSA certification

ITIL V4 Certification

Job description

Job Purpose:

The incumbent is responsible for the design, develop, and maintain custom code for all ServiceNow modules, attend senior management-level meetings to obtain business requirements, offer solutions, and market the tool capabilities.

Roles & Responsibilities:

• Design and develop custom solutions on the ServiceNow platform using service portal widgets and scripts.
• Work on CSM-related functionalities including case management, account and contact modeling, and communication channels.
• Support and enhance existing ITSM and CMDB functionalities as needed.
• Collaborate with cross-functional teams to gather requirements and deliver high-quality solutions.
• Build and maintain REST integrations with third-party systems.
• Responsible for participating in the full technical implementation lifecycle, including developing technical design specifications, mapping workflow/use-case scenarios, creating basic technical diagrams, and creating end-user training materials
• Attend senior management-level meetings to obtain business requirements, offer solutions, and market the tool capabilities.
• To create business applications and customizations on the ServiceNow platform to automate and increase business processes efficiencies.
• Responsible for working with clients to integrate ServiceNow with clients Service management tools and will serve as the lead for all development projects.
• Design, develop, and maintain custom code for all ServiceNow modules.
• Analyses user requirements and current procedures to design and develop new automated process workflows within the ServiceNow environment.
• Owns oversight for all internal development activities to ensure best practices are being followed.
• Conduct in-person and virtual training sessions for stakeholders as appropriate.
• Provide expertise on all technical questions related to development on ServiceNow.
• Develops the technical solutions, implements them, and performs the component integration tests.

Skills & Abilities:

• Proven experience with Service Portal (HTML, CSS, Angular JS).
• Strong knowledge of REST APIs and integration frameworks.
• Hands-on experience with CSM module in a B2B environment.
• Basic to intermediate understanding of CMDB and ITSM.
• Good problem-solving skills and ability to work in a collaborative team environment.
• Handling international customers skill is a must
• Leadership qualities and prompt in reporting.
• Excellent in spoken English and presentable.

Experience:

3 to 5 years (3 years relevant) years of experience in SNOW.

Professional Certifications:

ServiceNow CSA certified & ITIL V4 Certified

Education Qualification:

B Bachelors degree in IT/ Engineering/MBA or other management qualification from reputed institutes.