ServiceNow Developer

United States Digital Space LLC; Maharashtra; On-site; INR 700,000 - 1,000,000; Full time

Job summary

United States Digital Space LLC is looking for a ServiceNow ITSM developer and administrator with 3-5 years of experience to work in their Mumbai office. The role involves platform configuration, scripting, and CMDB maintenance.

Key skills include strong hands-on experience with ITSM modules and the ability to troubleshoot production issues. The position requires immediate joining and offers a salary between ₹7,00,000 to ₹10,00,000 per year.

Qualifications

• 3-5 years of experience in ServiceNow ITSM development and administration.
• Ability to customize and build solutions in ServiceNow.
• Strong hands-on experience in ITSM modules.

Responsibilities

• Customize and build solutions in ServiceNow.
• Manage and support the ServiceNow platform.
• Troubleshoot production issues and resolve instance performance issues.

Skills

ITSM modules

Service Catalog and workflow creation

Client-side and server-side scripting in ServiceNow

CMDB and Discovery

Troubleshooting and resolving production issues

Analytical and communication skills

Job description

Overview

Experience: 3–5 Years

Location: Mumbai (Airoli)

Work Mode: Work from Office

Interview: Virtual

Budget: 7–10 LPA

Requirement: 4 Positions

Immediate joining or serving notice and can join within 15–20 days

This is a ServiceNow ITSM developer + administrator role involving platform configuration, scripting, CMDB maintenance, workflow creation, and production support.

Development Responsibilities (Build & Configure in ServiceNow)

In this role, the candidate will be responsible for customizing and building solutions in ServiceNow:

• Creating and maintaining Service Catalogs (request forms and services)
• Designing Variable Sets and Workflows
• Building flows using Flow Designer
• Creating new fields on forms as per requirements
• Implementing validations using:
• UI Policies
• Client Scripts
• Writing backend logic using:
• Business Rules
• Script Includes
• Server-side scripts
• Creating reports and dashboards based on business needs
• Writing fix scripts / background scripts for data correction and troubleshooting

Administration & Support Responsibilities (Maintain & Troubleshoot Platform)

In this role, the candidate will also manage and support the ServiceNow platform:

• Working on ITSM modules:
• Incident Management
• Problem Management
• Change Management
• Asset Management
• Service Request Management
• Supporting CMDB (Configuration Management Database) and ensuring data is updated
• Handling Discovery of servers and network devices
• Ensuring CMDB stays updated using integration tools like:
• SCCM
• JAMF
• EPO
• Scalefusion
• Troubleshooting production issues
• Raising cases with OEM (ServiceNow product support) for platform issues
• Monitoring and resolving instance performance issues

Additional / Good to Have

• Basic knowledge of GRC module
• Understanding of CMDB-related integrations and other ServiceNow modules

Key Skills Required

• Strong hands‑on experience in ITSM modules
• Experience in Service Catalog and workflow creation
• Knowledge of client‑side and server‑side scripting in ServiceNow
• Experience in CMDB and Discovery
• Ability to troubleshoot and resolve production issues
• Strong analytical and communication skills

Pay: ₹700,000.00 - ₹1,000,000.00 per year

Work Location: In person