ServiceNow Developer

Buxton Consulting; India; Remote; INR 1,500,000 - 2,000,000; Full time

Job summary

Buxton Consulting is looking for a Senior ServiceNow Subject Matter Expert to join their team remotely in India. The ideal candidate should have a minimum of 6 years of experience with ServiceNow modules including Customer Service Management (CSM) and IT Service Management (ITSM).

You will be responsible for supporting ServiceNow Application Users, managing system support across production and sandbox environments, and conducting training sessions. Interested candidates are encouraged to apply through the provided email.

Qualifications

• Must have 5+ years of experience with ServiceNow modules.
• Experience with full life cycle implementations in CSM, ITSM, HRSD.
• Excellent communication and presentation skills.

Responsibilities

• Support ServiceNow Application Users.
• Manage ITSM, CSM, HRSD, Portal, and Automation.
• Conduct user training on ServiceNow best practices.

Skills

ServiceNow

Customer Service Management (CSM)

IT Service Management (ITSM)

Human Resource Service Delivery (HRSD)

Portals

Configuration Management Database (CMDB)

ServiceNow Configuration

ServiceNow Development

Develop Reports

Job description

Senior ServiceNow Subject Matter Expert (SME)

Location: Remote, India

Start Date: Immediate

Experience: 6-9+ years

Support Hours: IST daytime with a few hours overlapping PST until 12 PM PST (which is 3 pm IST to 12.30 am IST)

Must undergo background check verification

References will be checked

Key Skills

• ServiceNow
• Customer Service Management (CSM)
• IT Service Management (ITSM)
• Human Resource Service Delivery (HRSD)
• Portals
• Configuration Management Database (CMDB)
• ServiceNow Configuration
• ServiceNow Development
• Develop Reports

Job Description

• Must have 5+ years of experience in modules ServiceNow experience with Customer Service Management (CSM), Human Resource Service Delivery (HRSD), IT Service Management (ITSM), Portal experience and Configuration Management Database (CMDB) is nice to have.
• Must have done multiple end-to-end, full life cycle implementations modules Customer Service Management (CSM), IT Service Management (ITSM), Human Resource Service Delivery (HRSD), Configuration Management Database (CMDB).
• Support ServiceNow Application Users
• ServiceNow system support including Production and Sandbox environments
• Covers modules: Case, HR Case, Incident, Problem, Change, and Knowledge
• ITSM, CSM, HRSD, Portal, Automation
• Reports and Dashboard
• Experience with Inbound and Outbound integrations with ServiceNow. Move integrations from the custom API call to the integration hub.
• ServiceNow Release upgrade testing
• ServiceNow Application security administration
• User training for users to perform their day-to-day jobs by explaining ServiceNow standard practices
• Must have excellent communication and presentation skills
• Must have a pleasant attitude, be a team player

Interested Candidates, Please share your updated resume to [e-mail]

Thanks & Regards,

Cell: [phone]

Connect with me: https://www.linkedin.com/in/amar-k-739999228/