Servicenow Developer

Talentien; Hyderabad; On-site; INR 1,500,000 - 2,600,000; Full time

Job summary

Talentien is seeking an experienced ServiceNow professional to design, develop, and support platform enhancements across ITSM, ITOM, and catalog/workflow automation. You will implement CMDB improvements, build integrations via REST/SOAP and IntegrationHub, and mentor junior staff.

The role requires 3-5 years of hands-on ServiceNow experience, strong scripting skills, and a customer-focused delivery mindset. Based in Hyderabad, India, it offers a dynamic managed services environment.

Qualifications

• Bachelor's degree or equivalent experience.
• 3-5 years of hands-on ServiceNow development, configuration, and administration.
• Strong knowledge of server-side and client-side scripting in ServiceNow.
• Experience with ITSM, ITOM, and service catalog workflows.
• Certifications preferred: ServiceNow CSA/CAD.

Responsibilities

• Design, develop, configure, and support ServiceNow enhancements across modules and integrations.
• Implement ITOM capabilities and CMDB improvements.
• Build and maintain workflow automation and catalog experiences.
• Develop integrations via REST/SOAP, IntegrationHub, MID Server, and web services.
• Translate requirements into scalable designs; ensure security and maintainability.
• Support testing, release readiness, and post-deployment validation.
• Troubleshoot defects and data quality problems; create documentation and runbooks.
• Provide guidance to junior developers and collaborate with cross-functional teams.

Skills

ServiceNow development

ITSM

ITOM

REST/SOAP APIs

IntegrationHub

MID Server

Scripting (server/client)

Documentation

Education

Bachelor's degree

Tools

Glide APIs

Workflow Studio

Flow Designer

UI policies/Client scripts

Job description

Responsibilities Include

• Design, develop, configure, and support ServiceNow platform enhancements across applications, workflows, forms, tables, scripts, portals, reports, dashboards, and integrations.
• Implement and support ITOM capabilities, including Event Management, Discovery-aligned CMDB improvements, Service Mapping support, operational health views, and related automation.
• Build and maintain workflow automation using Flow Designer, Workflow Studio, business rules, script includes, UI policies, client scripts, catalog items, and other platform capabilities.
• Develop and enhance Service Catalog and portal experiences that improve request intake, customer usability, fulfillment efficiency, and operational visibility.
• Design, build, and support integrations between ServiceNow and enterprise or customer systems using REST, SOAP, IntegrationHub, MID Server, import sets, transform maps, web services, and API-based patterns.
• Translate business requirements, user stories, and operational pain points into scalable technical designs that align with platform standards, security requirements, and maintainability expectations.
• Support testing, peer reviews, release readiness, deployment planning, update set management, and post-deployment validation across development, test, and production environments.
• Troubleshoot defects, integration issues, automation failures, data quality problems, and platform performance concerns through structured root cause analysis.
• Create and maintain technical documentation, design notes, configuration standards, test evidence, runbooks, and knowledge articles.
• Partner with platform administrators, architects, service delivery leaders, and operational teams to reduce technical debt and improve platform reliability.
• Provide technical guidance and mentoring to junior developers or administrators on development standards, troubleshooting approaches, and ServiceNow best practices.

Required Skills And Professional Experience

• Bachelor's degree or equivalent experience and/or military experience.
• 3-5 years of hands-on experience with ServiceNow platform development, configuration, and administration experience in an enterprise or managed services environment.
• Strong working knowledge of ServiceNow application development, including server-side and client-side scripting, Glide APIs, business rules, script includes, client scripts, UI policies, UI actions, ACLs, notifications, and scheduled jobs.
• Experience developing workflow automation using Flow Designer, Workflow Studio, subflows, actions, approvals, notifications, and record-based automation patterns.
• Experience with ITSM and Service Catalog functionality, including catalog items, record producers, variable sets, fulfillment workflows, incident, problem, change, request, and knowledge-related processes.
• Hands-on experience with ServiceNow integrations, including REST or SOAP APIs, IntegrationHub, MID Server concepts, import sets, transform maps, connection and credential management, and integration troubleshooting.
• Experience with ITOM capabilities such as Event Management, Discovery, Service Mapping, CMDB data models, relationship mapping, and operational service health is strongly preferred for day-one success.
• Ability to design maintainable technical solutions from business requirements, user stories, process maps, and operational use cases.
• Strong troubleshooting, analytical, documentation, and communication skills with the ability to work across technical and non-technical teams.
• ServiceNow Certified System Administrator certification is required
• Must be a US Citizen

Preferred Skills And Professional Experience

• ServiceNow CAD (Certified Application Developer certification is preferred
• Experience in a managed services provider, consulting, or customer-facing delivery environment supporting multiple customers, domains, integrations, or service models.
• Experience with Service Portal or Employee Center development, including widgets, HTML, CSS, AngularJS, UX improvements, and customer-facing portal enhancements.
• Experience with CMDB health, CI class models, discovery patterns, reconciliation, data quality controls, and service dependency mapping.
• Familiarity with source control, scoped applications, application repository, ATF, Agile/Scrum delivery, backlog management, and development velocity metrics.
• Working knowledge of cloud, network, infrastructure, monitoring, security, or observability tools commonly integrated with ServiceNow.
• Ability to identify opportunities for automation, simplification, reuse, and technical debt reduction across platform workflows and operational processes.

Skills: servicenow,automation,agentic ai