Servicenow Developer

Talentien; Bengaluru; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Talentien is seeking an experienced ServiceNow Developer in Bengaluru to design, build, and support enterprise platform enhancements across ITSM, ITOM, and catalog workflows. You will implement integrations using REST/SOAP and IntegrationHub, while improving CMDB data models and service mapping.

The role requires strong scripting, Flow Designer expertise, and a ServiceNow CSA certification. Applicants must have 3–5 years of hands-on ServiceNow experience in enterprise or MSP settings, excellent

Qualifications

• Bachelor's degree or equivalent experience.
• 3-5 years of hands-on ServiceNow development, configuration, and administration.
• Strong knowledge of server-side and client-side scripting, Glide APIs, and business rules.
• Experience with Flow Designer, subflows, actions, approvals, and automation patterns.
• Experience with ITSM and Service Catalog functionality.
• Hands-on experience with REST/SOAP integrations, IntegrationHub, and MID Server.
• ITOM experience including Event Management, Discovery, and Service Mapping.
• Ability to design maintainable solutions from requirements and use cases.
• Strong troubleshooting, documentation, and communication skills.
• ServiceNow Certified System Administrator is required.
• Must be a US Citizen.

Responsibilities

• Design and implement ServiceNow enhancements across apps, workflows, forms, and integrations.
• Support ITOM, including Event Management and CMDB improvements.
• Build and maintain workflow automation with Flow Designer and script components.
• Develop Service Catalog and portal experiences to improve intake and fulfillment.
• Design integrations with REST, SOAP, IntegrationHub, MID Server, and import sets.
• Translate requirements into scalable, secure technical designs.
• Support testing, releases, deployment planning, and post-deployment validation.
• Troubleshoot defects and performance issues with root-cause analysis.
• Create and maintain technical docs, runbooks, and knowledge articles.
• Collaborate with admins, architects, and service delivery to reduce debt and improve reliability.
• Mentor junior developers on standards and best practices.

Skills

ServiceNow development

Server-side scripting

Glide APIs

ITSM

ITOM

Service Catalog

Integrations

Flow Designer

Automation

Documentation

Education

Bachelor's degree or equivalent

Tools

IntegrationHub

MID Server

Transform maps

ATF

Job description

Responsibilities Include

• Design, develop, configure, and support ServiceNow platform enhancements across applications, workflows, forms, tables, scripts, portals, reports, dashboards, and integrations.
• Implement and support ITOM capabilities, including Event Management, Discovery-aligned CMDB improvements, Service Mapping support, operational health views, and related automation.
• Build and maintain workflow automation using Flow Designer, Workflow Studio, business rules, script includes, UI policies, client scripts, catalog items, and other platform capabilities.
• Develop and enhance Service Catalog and portal experiences that improve request intake, customer usability, fulfillment efficiency, and operational visibility.
• Design, build, and support integrations between ServiceNow and enterprise or customer systems using REST, SOAP, IntegrationHub, MID Server, import sets, transform maps, web services, and API-based patterns.
• Translate business requirements, user stories, and operational pain points into scalable technical designs that align with platform standards, security requirements, and maintainability expectations.
• Support testing, peer reviews, release readiness, deployment planning, update set management, and post-deployment validation across development, test, and production environments.
• Troubleshoot defects, integration issues, automation failures, data quality problems, and platform performance concerns through structured root cause analysis.
• Create and maintain technical documentation, design notes, configuration standards, test evidence, runbooks, and knowledge articles.
• Partner with platform administrators, architects, service delivery leaders, and operational teams to reduce technical debt and improve platform reliability.
• Provide technical guidance and mentoring to junior developers or administrators on development standards, troubleshooting approaches, and ServiceNow best practices.

Required Skills And Professional Experience

• Bachelor's degree or equivalent experience and/or military experience.
• 3-5 years of hands-on experience with ServiceNow platform development, configuration, and administration experience in an enterprise or managed services environment.
• Strong working knowledge of ServiceNow application development, including server-side and client-side scripting, Glide APIs, business rules, script includes, client scripts, UI policies, UI actions, ACLs, notifications, and scheduled jobs.
• Experience developing workflow automation using Flow Designer, Workflow Studio, subflows, actions, approvals, notifications, and record-based automation patterns.
• Experience with ITSM and Service Catalog functionality, including catalog items, record producers, variable sets, fulfillment workflows, incident, problem, change, request, and knowledge-related processes.
• Hands-on experience with ServiceNow integrations, including REST or SOAP APIs, IntegrationHub, MID Server concepts, import sets, transform maps, connection and credential management, and integration troubleshooting.
• Experience with ITOM capabilities such as Event Management, Discovery, Service Mapping, CMDB data models, relationship mapping, and operational service health is strongly preferred for day-one success.
• Ability to design maintainable technical solutions from business requirements, user stories, process maps, and operational use cases.
• Strong troubleshooting, analytical, documentation, and communication skills with the ability to work across technical and non-technical teams.
• ServiceNow Certified System Administrator certification is required
• Must be a US Citizen

Preferred Skills And Professional Experience

• ServiceNow CAD (Certified Application Developer certification is preferred
• Experience in a managed services provider, consulting, or customer-facing delivery environment supporting multiple customers, domains, integrations, or service models.
• Experience with Service Portal or Employee Center development, including widgets, HTML, CSS, AngularJS, UX improvements, and customer-facing portal enhancements.
• Experience with CMDB health, CI class models, discovery patterns, reconciliation, data quality controls, and service dependency mapping.
• Familiarity with source control, scoped applications, application repository, ATF, Agile/Scrum delivery, backlog management, and development velocity metrics.
• Working knowledge of cloud, network, infrastructure, monitoring, security, or observability tools commonly integrated with ServiceNow.
• Ability to identify opportunities for automation, simplification, reuse, and technical debt reduction across platform workflows and operational processes.

Skills: servicenow,automation,agentic ai