Servicenow Developer

Dynpro; Sahibzada Ajit Singh Nagar; On-site; INR 800,000 - 1,200,000; Full time

Job summary

Dynpro is hiring a BT ServiceNow developer in Mohali, India. The role involves leading ITSM best practices, gathering client requirements, and implementing ServiceNow ITSM solutions. Candidates should possess a Bachelor's degree and at least 2 years of hands-on experience with ServiceNow products. Key responsibilities include supporting production applications and assisting with integrations. The position offers an opportunity to work in a collaborative project environment and engages in problem-solving around ITSM processes.

Qualifications

• 2+ years hands-on implementation experience with ServiceNow ITSM products.
• Expertise in developing with the ServiceNow software suite.
• Experience in upgrades to ServiceNow.
• ITIL 3V Foundation Certified.
• Knowledge of web development (HTML, JavaScript, C++, HTTP).
• Experience with IT Service Management processes via ServiceNow preferred.

Responsibilities

• Work with clients providing leadership on ITSM best practices.
• Gather and understand requirements from clients.
• Design, develop, and implement ServiceNow ITSM solutions.
• Support existing production applications and recommend enhancements.
• Assist with integrations using REST/SOAP APIs.

Skills

ServiceNow ITSM products

REST/SOAP APIs

HTML

JavaScript

C++

ITIL 3V

Troubleshooting

Documentation

Cross-team collaboration

Education

Bachelor's degree or equivalent work experience in related technical field

Job description

Role Title: BT ServiceNow developer

Location(s) of role: Mohali, India On-site

Responsibilities:

• Work with clients and provide leadership on ITSM best practices
• Gather and understand requirements from clients
• Conduct gap analysis and assessments to identify the delta between ServiceNow and ITSM processes
• Design, develop and implement ServiceNow ITSM solutions
• Develop and test all ServiceNow and ITSM Applications Suite Implementations
• Install and Configure ServiceNow infrastructure environment
• Assist in designing, developing and product demonstration of product
• Participate in Project team collaboration sessions with PM, ITTL engineers and administrators
• Provide support for existing production applications and recommend opportunities for enhancements
• Support and enhance ServiceNow ITOM and CMDB capabilities, including Discovery and Service Mapping
• Assist with CMDB data modeling, CI classes, relationships, and standards aligned to CSDM
• Troubleshoot discovery issues, identification and reconciliation conflicts, and data quality concerns
• Support service onboarding and ITSM operational use cases (Incident, Problem, Change) using CMDB data
• Configure and support MID Servers and ITOM data sources
• Assist with integrations using REST/SOAP APIs

Qualifications:

• Bachelor's degree or equivalent work experience in related technical field
• 2+ years hands on implementation experience with ServiceNow ITSM products
• 2+ experience developing with ServiceNow software suite
• Experience in upgrades to ServiceNow
• ITIL 3V Foundation Certified
• Knowledge and experience with web development ( HTML, JavaScript, C++, HTTP)
• Knowledge of major task, deliverables, formal methodologies and disciplines for delivering new enhances applications
• Experience with IT Service Management, service desk, asset management, incident management and change management via ServiceNow is preferred
• Experience setting up ServiceNow Catalogs
• Strong troubleshooting, documentation and cross-team collaboration skills
• Strong hands-on experience with ServiceNow ITOM and CMDB.
• Deep understanding of:
  • CI classes and relationships
  • Identification & reconciliation rules
  • Discovery schedules and patterns
  • CSDM concepts (Foundation, Design, Manage technical services)
  • Experience supporting enterprise-scale CMDB implementations