Servicenow Developer

Inmorphis Services; Hyderabad, Bengaluru; Hybrid; INR 1,200,000 - 2,100,000; Full time

Job summary

Inmorphis Services in Hyderabad is seeking an experienced ServiceNow Developer specialized in Field Service Management (FSM). The role focuses on designing and implementing FSM solutions, with emphasis on Dynamic Scheduling, Dispatcher Workspace, and Live Agent Tracking in a hybrid work setup.

Ideal candidates have hands-on FSM development experience, strong integration skills, and the ability to translate business requirements into scalable technical solutions.

Qualifications

• Hands-on experience in ServiceNow FSM implementations and development.
• Strong understanding of field service processes and workflows.
• Experience configuring and integrating ServiceNow modules and external systems.

Responsibilities

• Design, configure, and customize ServiceNow FSM solutions.
• Apply Dynamic Scheduling to optimize field-agent scheduling.
• Work with Dispatcher Workspace to enhance field service operations.
• Implement Live Agent Tracking for real-time resource visibility.
• Configure Auto Assignment using skills, availability, and location.

Skills

ServiceNow FSM

Dynamic Scheduling

Dispatcher Workspace

Live Agent Tracking

Auto Assignment in FSM

ServiceNow development

Client stakeholder engagement

Job description

Job description

Position Title: ServiceNow Developer

Location: Hyderabad

Work Mode: Hybrid 3 Days Work from Office

Client Location: This role requires working from the client location as per business requirements.

About the Role

We are looking for an experienced ServiceNow Developer – Field Service Management (FSM) to join our team in Hyderabad. The ideal candidate will have strong hands-on experience in ServiceNow FSM implementation, configuration, customization, and development, with a solid understanding of field service processes and workflows.

Key Responsibilities

• Design, develop, configure, and customize ServiceNow Field Service Management (FSM) solutions.
• Work on Dynamic Scheduling to optimize task allocation and field-agent scheduling.
• Configure and develop solutions within Dispatcher Workspace to support efficient field service operations.
• Implement and enhance Live Agent Tracking capabilities for real-time visibility of field resources.
• Configure and customize Auto Assignment of work based on skills, availability, location, and business rules.
• Develop and maintain workflows, business rules, client scripts, UI policies, script includes, and other ServiceNow components.
• Integrate FSM with other ServiceNow modules and external systems as required.
• Analyze business requirements and translate them into scalable technical solutions.
• Troubleshoot and resolve application issues while ensuring optimal platform performance.
• Participate in requirement discussions, solution design, development, testing, deployment, and production support.
• Work directly with client stakeholders to understand requirements and provide technical solutions.

Mandatory Skills

• Strong hands-on experience in ServiceNow Field Service Management (FSM).
• Experience with Dynamic Scheduling.
• Hands-on experience with Dispatcher Workspace.
• Experience with Live Agent Tracking.
• Strong knowledge of Auto Assignment functionality in FSM.
• Good understanding of ServiceNow development, configuration, scripting, workflows, and integrations.
• Experience working with client stakeholders and delivering ServiceNow solutions in an enterprise environment.

Preferred Qualifications

• ServiceNow FSM certification or relevant ServiceNow certifications.
• Experience in implementing or enhancing ServiceNow FSM solutions.
• Good understanding of field service processes such as work orders, work assignments, scheduling, dispatching, and mobile workforce management.
• Strong analytical, troubleshooting, and communication skills.
• Ability to work independently as well as collaboratively with client and internal teams.

Work Location & Requirement

• Location: Hyderabad
• Work Model: Hybrid – minimum 3 days Work From Office.
• Client Engagement: The selected candidate will be required to work from the client location as per project/business requirements.
• Candidates should be comfortable working from the Hyderabad client location.

Experience

Relevant Experience: 4+ years in ServiceNow development, with strong hands-on experience in FSM.